Experience

Chicago Better Business Bureau

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Marketplace Solutions Manager

  • Oct 2022 - Present

• Operations Support Team Lead

  • Feb 2021 - Nov 2022

  - Oversee a team of specialists in data integrity, advertising review, trademark infringement, and investigations. - Assist businesses with their practices to meet the BBB Code of Advertising and BBB Accreditation Standards- Ensure database had accurate information and met national reporting policies- Assisted with implementation of new phone system, database and tech backup, and training program backup- BBB/CATA Advertising Review Program - Oversee the charity review program- Assist in other areas of operations including customer service and accreditation review Show less

• Operations Assistant

  • Jan 2020 - Jan 2021

  BBB/CATA Advertising Review ProgramCharitiesSpecial ProjectsAdvertising Review/Trademark Infringement

• Advertising Review Coordinator

  • Jun 2019 - Dec 2019

  BBB/CATA Advertising Review ProgramBBB Advertising Reviews/Trademark InfringementsCharitiesSpecial Projects

• Advertising Review Manager

  • Jan 2019 - Jun 2019

  BBB Ad ReviewCATA ProgramTrademark InfringementCharities

• Accreditation Manager

  • Dec 2016 - Jan 2019

  Oversees a team of Review Specialists for both new applicants and existing accredited businesses, and Charities.

• Business Practices Manager

  • Apr 2015 - Dec 2016

  Oversees a team of Review Specialists for both new applicants and existing accredited businesses, and advertising.

• Business Accreditation Review Specialist

  • Jun 2013 - Apr 2015

  - Review applications for accreditation, verifying compliance with internal and government regulations- Ensure data integrity for all pending, approved, denied, and withdrawn applications- Compose denial letters to businesses that do not meet BBB requirements- Train new team members on BBB review process and associated standards- Address outstanding client issues and assist in providing a resolution

• Operations/Inquiries-Customer Service Representative

  • Dec 2012 - Jun 2013

  - Respond to external inquiries and provided BBB business reviews to consumers- Processed inbound complaints pertaining to marketplace interaction



Landau Jewelry

• United States
• Retail

• Sales Associate

  • Feb 2012 - Dec 2012

  - Visual Merchandising - Recommend and inform customers about products - Keyholder - Manage inventory, receive/send shipments - Compile daily reports - Provide tourist information and guide travelers - Receive phone calls from corporate, stores, and customers to fulfill their requests - Member of the $3,000 Club - Visual Merchandising - Recommend and inform customers about products - Keyholder - Manage inventory, receive/send shipments - Compile daily reports - Provide tourist information and guide travelers - Receive phone calls from corporate, stores, and customers to fulfill their requests - Member of the $3,000 Club



Columbia College Chicago

• United States
• Higher Education
• 700 & Above Employee

• Vocalist

  • Sep 2007 - May 2011

  Columbia College Chorus (Spring 2008) • Soprano/Alto, standard chorale repertoire Jazz Pop Choir (Fall 2008) • Soprano/Alto, standard chorale repertoire Women’s Choir (Spring 2009, Fall 2009, Spring 2010) • Soprano. Standard chorale repertoire and world music; Italian and French music. • Manifest at Buddy Guy’s Legends • Greenpeace Fundraiser Events at Union League Club and Columbia College Chicago Pop/Rock Ensemble: Styles (Spring 2010) • Vocalist, music in the styles of R&B, Pop, and Rock • Performed with Fred Wesley Pop/Rock Ensemble: Performance (Fall 2010) • Vocalist, music in the styles of Rock and Pop • Performed with Charlie Sexton • Recording sessions in the music studio at Columbia College Pop/Rock Ensemble: Performance (Spring 2011) • Vocalist, music in the styles of Rock and Pop • Performed with Shawn Mullins • Performed at Reggie's Music Joint / Reggies Rock Club Asian Student Organization Events • Vocalist, mostly acoustic covers of songs and originals • Blend: a fundraising event (two time performer) • Native Tongues: opening act for The Manny Garcia Band • One Tribe Event • A2 Event: End of the year event to showcase students’ talents Show less



Multi-State Financial Service

• Assistant/Accounts Payable

  • May 2007 - Mar 2009

  - Managed projects to ensure completion in the respected time frame - Accurately computed, balanced, and recorded financial data - Trained colleagues on current computer software and management programs - Office clerical work - Kept track of checkbooks and billings - Managed projects to ensure completion in the respected time frame - Accurately computed, balanced, and recorded financial data - Trained colleagues on current computer software and management programs - Office clerical work - Kept track of checkbooks and billings



The Children's Place

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Sales Associate

  • Jun 2005 - Jul 2005

  compiled financial daily reports provided hospitality and product knowledge to consumers manage product inventory compiled financial daily reports provided hospitality and product knowledge to consumers manage product inventory