Director Of Operations

• Apr 2022 - Present

Focus on client retention and acquiring new accountsManage all project scheduling to ensure asset delivery pursuant to client timeline Provide monthly financial forecast to CEO and accounting departmentAct as liaison between clients and studio staffOversee all in-house and freelance staffProcess client invoices and work with accounting department to ensure accurate billingWrite project bids for current and prospective clients

Manager, Studio Operations

• Mar 2020 - Apr 2022

Producer

• Apr 2019 - Present

Oversee production of special features content for home entertainment distributors Schedule interviews with talent and secure necessary film and HMU crew Secure filming space and provide supervision on day of filming Process invoices to ensure timely payment of crew once shoot is complete Recent projects include Heathers (for RLJ Entertainment) and Little Monsters (for Lionsgate) Oversee production of special features content for home entertainment distributors Schedule interviews with talent and secure necessary film and HMU crew Secure filming space and provide supervision on day of filming Process invoices to ensure timely payment of crew once shoot is complete Recent projects include Heathers (for RLJ Entertainment) and Little Monsters (for Lionsgate)

Project Coordinator

• Mar 2015 - Jun 2021

• Manage development grid of television and film projects • Read and provide coverage for script submissions • Coordinate CEO’s calendar and travel itinerary • Manage and create content for company’s social media accounts • Oversee daily office operations and plan office events • Process monthly expense reports for CEO • Facilitate building and office maintenance with outside vendors • Assist HR department with on-boarding of new hires • Manage development grid of television and film projects • Read and provide coverage for script submissions • Coordinate CEO’s calendar and travel itinerary • Manage and create content for company’s social media accounts • Oversee daily office operations and plan office events • Process monthly expense reports for CEO • Facilitate building and office maintenance with outside vendors • Assist HR department with on-boarding of new hires

Receptionist

• May 2014 - Mar 2015

Greet visitors and clients Answer and roll calls on a multi-line phone system Order and maintain office and kitchen supplies Coordinate meal arrangements for clients Ensure that front lobby is tidy and presentable. Greet visitors and clients Answer and roll calls on a multi-line phone system Order and maintain office and kitchen supplies Coordinate meal arrangements for clients Ensure that front lobby is tidy and presentable.

Billing Specialist

• Apr 2011 - Nov 2013

• Work with our customers (Property Managers and Property Management Companies) to resolve billing discrepancies and to facilitate customers payments • Process requests that come in via phone queue and email/fax • Educate/inform customers about outstanding invoices; obtain payments on referral fees charged by company to these properties • Research and resolve billing disputes for customers; send results of this research to customers • Interact and work with multiple levels of customer organization to process billing disputes and resolve payment issues. • Update contact information for customers and send invoices to customers as needed • Work to deescalate customer situations, to reeducate customers, and to reset customer expectations • Identify customers for escalation to management team as necessary • Work to improve company collection rate • Ability to negotiate resolutions to disputes • Assist Marketing department with special projects Show less

Hospitality Director

• Oct 2011 - May 2013

• Work directly with Festival Director to plan and market Big Horro-Fi Film Fest. • Replying to email inquiries from filmmakers • Contact past and potential business partners to build and maintain relationships • Create and send newsletters via Mailchimp • Update subscribers on festival and related events via Facebook and Twitter • Extensive event planning • Arrange accommodations for celebrity guests • Work directly with Festival Director to plan and market Big Horro-Fi Film Fest. • Replying to email inquiries from filmmakers • Contact past and potential business partners to build and maintain relationships • Create and send newsletters via Mailchimp • Update subscribers on festival and related events via Facebook and Twitter • Extensive event planning • Arrange accommodations for celebrity guests

Bond Claims Assistant II

• Sep 2010 - Apr 2011

• Enter and note crucial documents into claim files • Answer and route phone calls • Order office supplies • Plan office events • Sort all office mail • Review and file invoices • File repair tickets for office equipment • Mail and proofread documents for claims examiners • Respond to claim inquiries via phone • Update claim files using Amicus Attorney software • Draft letters for claims examiners • Prepare check requests for claim payments • Send documents via FedEx • Direct invoices to Accounts Payable for vendor payment • Special projects as requested Show less

Office Assistant

• Jul 2008 - Sep 2010

• Customer service for two online shopping sites • E-commerce • Assistant to President of the company • Ship and fulfill orders • Respond to product, shipping ,and billing inquiries via email and phone • Answer and direct phone calls • Update copy on company web pages • Compose newsletter for email subscribers • Follow up on unpaid purchase orders • Customer service for two online shopping sites • E-commerce • Assistant to President of the company • Ship and fulfill orders • Respond to product, shipping ,and billing inquiries via email and phone • Answer and direct phone calls • Update copy on company web pages • Compose newsletter for email subscribers • Follow up on unpaid purchase orders

Intern

• May 2009 - Aug 2009

• Script coverage • Assist in project development • Write pitches to be submitted to larger production companies • Secretarial work (performed various secretarial duties in a very busy office setting, such as handling phone calls, writing e- mails, and scheduling appointments). • Attend to clients and visitors • Script coverage • Assist in project development • Write pitches to be submitted to larger production companies • Secretarial work (performed various secretarial duties in a very busy office setting, such as handling phone calls, writing e- mails, and scheduling appointments). • Attend to clients and visitors