Melanie Messina
Systems Team Lead at Office of Information Technology | State of Maine- Claim this Profile
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Bio
David Whipple
I had the joy of working with Melanie Messina for the last 5 years between ISC Group, LLC and Mosaic Technology. We often spoke about projects and the best offering for our customer's needs. Melanie had a background as an SE and was excellent with writing technical documents and working through customer issues. Her experience in help desk and other areas gave her the knowledge to speak in detail with customers and helped to ask the right questions. We also covered accounts for each other when on vacation and I know the customers were very happy to speak with her in my absence. Melanie is an asset where every she lands and I can recommend her for remote work as well as local to her home. You can count on this person to meet all the points on her job description and consult beyond that. Often, Melanie was key on bringing in a new partner that had a need to fill for us. She built a repour with clients that can be considered indispensable, and she is missed on a daily basis.
Christine McCarthy
Melanie has been a valuable member of the Mosaic team for many years. Her IT skills kept our network running smoothly. Any Network challenges were handled quickly and efficiently, allowing Mosaic to be up and running with ease. We have always loved having Mel on our team both for her skills but also for the engaging, helpful person she is. Mel is hardworking, upbeat and always ready to help out enthusiastically.
David Whipple
I had the joy of working with Melanie Messina for the last 5 years between ISC Group, LLC and Mosaic Technology. We often spoke about projects and the best offering for our customer's needs. Melanie had a background as an SE and was excellent with writing technical documents and working through customer issues. Her experience in help desk and other areas gave her the knowledge to speak in detail with customers and helped to ask the right questions. We also covered accounts for each other when on vacation and I know the customers were very happy to speak with her in my absence. Melanie is an asset where every she lands and I can recommend her for remote work as well as local to her home. You can count on this person to meet all the points on her job description and consult beyond that. Often, Melanie was key on bringing in a new partner that had a need to fill for us. She built a repour with clients that can be considered indispensable, and she is missed on a daily basis.
Christine McCarthy
Melanie has been a valuable member of the Mosaic team for many years. Her IT skills kept our network running smoothly. Any Network challenges were handled quickly and efficiently, allowing Mosaic to be up and running with ease. We have always loved having Mel on our team both for her skills but also for the engaging, helpful person she is. Mel is hardworking, upbeat and always ready to help out enthusiastically.
David Whipple
I had the joy of working with Melanie Messina for the last 5 years between ISC Group, LLC and Mosaic Technology. We often spoke about projects and the best offering for our customer's needs. Melanie had a background as an SE and was excellent with writing technical documents and working through customer issues. Her experience in help desk and other areas gave her the knowledge to speak in detail with customers and helped to ask the right questions. We also covered accounts for each other when on vacation and I know the customers were very happy to speak with her in my absence. Melanie is an asset where every she lands and I can recommend her for remote work as well as local to her home. You can count on this person to meet all the points on her job description and consult beyond that. Often, Melanie was key on bringing in a new partner that had a need to fill for us. She built a repour with clients that can be considered indispensable, and she is missed on a daily basis.
Christine McCarthy
Melanie has been a valuable member of the Mosaic team for many years. Her IT skills kept our network running smoothly. Any Network challenges were handled quickly and efficiently, allowing Mosaic to be up and running with ease. We have always loved having Mel on our team both for her skills but also for the engaging, helpful person she is. Mel is hardworking, upbeat and always ready to help out enthusiastically.
David Whipple
I had the joy of working with Melanie Messina for the last 5 years between ISC Group, LLC and Mosaic Technology. We often spoke about projects and the best offering for our customer's needs. Melanie had a background as an SE and was excellent with writing technical documents and working through customer issues. Her experience in help desk and other areas gave her the knowledge to speak in detail with customers and helped to ask the right questions. We also covered accounts for each other when on vacation and I know the customers were very happy to speak with her in my absence. Melanie is an asset where every she lands and I can recommend her for remote work as well as local to her home. You can count on this person to meet all the points on her job description and consult beyond that. Often, Melanie was key on bringing in a new partner that had a need to fill for us. She built a repour with clients that can be considered indispensable, and she is missed on a daily basis.
Christine McCarthy
Melanie has been a valuable member of the Mosaic team for many years. Her IT skills kept our network running smoothly. Any Network challenges were handled quickly and efficiently, allowing Mosaic to be up and running with ease. We have always loved having Mel on our team both for her skills but also for the engaging, helpful person she is. Mel is hardworking, upbeat and always ready to help out enthusiastically.
Credentials
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Expert Insights on Emotional Intelligence
SkillsoftJul, 2023- Oct, 2024 -
Developing Emotional Intelligence
SkillsoftJun, 2023- Oct, 2024 -
Navigating Other People's Emotions
SkillsoftJun, 2023- Oct, 2024 -
Navigating Your Own Emotions
SkillsoftJun, 2023- Oct, 2024 -
Navigating the Workplace with Emotional Intelligence
SkillsoftJun, 2023- Oct, 2024 -
VMware Certified Professional Network Virtualization VCP
VMwareJun, 2018- Oct, 2024 -
VEEAM Technical Sales Professional
Veeam SoftwareJul, 2016- Oct, 2024 -
HP ATP -Server Solutions V2
HPJun, 2016- Oct, 2024 -
CCNA Voice
CiscoSep, 2014- Oct, 2024 -
CCNA
CiscoSep, 2011- Oct, 2024 -
DELL SC SERIES STORAGE PROFESSIONAL
Dell EMCJun, 2017- Oct, 2024 -
Microsoft Certified Professional
Microsoft
Experience
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Office of Information Technology | State of Maine
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Team Lead
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Jun 2023 - Present
Systems Team Lead - Application Lifecycle Management Systems Team Lead - Application Lifecycle Management
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ISC Group, LLC.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Channel Account Manager
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Aug 2022 - Jan 2023
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Account Manager - SE
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Jul 2021 - Jan 2023
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Mosaic Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Solutions Engineer-AE
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Mar 2016 - Oct 2021
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Solutions Engineer
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Mar 2015 - Oct 2021
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OTELCO
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United States
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Telecommunications
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1 - 100 Employee
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IT Manager
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Jan 2004 - Mar 2015
I manage the corporate IT helpdesk for Otelco Inc. We cover offices in Alabama, Missouri, West Virgina, Mass, New Hampshire, Vermont and Maine. We provide all the technical support including hardware, software, implementation of applications, project mgmt, helpdesk, as well as SOX and PCI compliance. I manage the corporate IT helpdesk for Otelco Inc. We cover offices in Alabama, Missouri, West Virgina, Mass, New Hampshire, Vermont and Maine. We provide all the technical support including hardware, software, implementation of applications, project mgmt, helpdesk, as well as SOX and PCI compliance.
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LeightonWorks
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Bangor, Maine Area
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Owner
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Jan 2003 - Sep 2014
Owner of private consulting company. Responsible for IT Support for several printing companies in Wells, Portland and Bangor. Upgraded clients, servers and exchange server implementations. Worked closely with vendors for phones, equipment and connectivity to alleviate the concerns of the customers. Owner of private consulting company. Responsible for IT Support for several printing companies in Wells, Portland and Bangor. Upgraded clients, servers and exchange server implementations. Worked closely with vendors for phones, equipment and connectivity to alleviate the concerns of the customers.
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Xwave New England
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Augusta, Maine
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Network Engineer
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Mar 2001 - Jan 2004
Job responsibilities in several locations. Desktop Analyst for Central Maine Power. Senior Level II technician for Irving Oil Corporation. Provided desktop and server support for several other Xwave clients. Job responsibilities in several locations. Desktop Analyst for Central Maine Power. Senior Level II technician for Irving Oil Corporation. Provided desktop and server support for several other Xwave clients.
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Creative Print Solutions
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Bangor, Maine Area
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Network Administrator
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Aug 1998 - Jan 2001
Network Administrator for a private company. We had offices in Bangor, Augusta, Portland and Mass. I was responsible for all lan/wan activities as well as hardware implementation, software applications and helpdesk support. Network Administrator for a private company. We had offices in Bangor, Augusta, Portland and Mass. I was responsible for all lan/wan activities as well as hardware implementation, software applications and helpdesk support.
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Providence
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Hospitals and Health Care
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700 & Above Employee
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Network Administrator
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Aug 1993 - Aug 1998
I was the Network Administrator for the hospital responsible for the IT Helpdesk, as well as all of the Novell and Windows servers. I was also responsible for training and implementation of the new patient care software. I was the project manager for numerous building and department moves. I was the Network Administrator for the hospital responsible for the IT Helpdesk, as well as all of the Novell and Windows servers. I was also responsible for training and implementation of the new patient care software. I was the project manager for numerous building and department moves.
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Education
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1989 - 1993
University of Maine
BS, Business Administration and Resource Economics -
1994 - 1995
Husson College
AS400 Programming
Community
