Melanie McDonald
Jewelry Sales Associate at Macy's- Claim this Profile
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Bio
Brianna Rogers
Melanie is organized and diligent at whatever task she is given. While working with her at Macy's, I immediately noticed her business savvy and ingenuity. She used her marketing know-how to customize emails to each of our bridal customers in order to encourage the completion of their registries. She would spend time calculating the best deals for them and include those details in her follow-up communications. This kind of dedication made her stand out nationwide, leveling her up to #1 in completion sales, putting our little store in Spokane on the map. Not only is she an excellent writer but she has great customer service skills. She also has experience in event planning. I can't recommend her enough!
Brianna Rogers
Melanie is organized and diligent at whatever task she is given. While working with her at Macy's, I immediately noticed her business savvy and ingenuity. She used her marketing know-how to customize emails to each of our bridal customers in order to encourage the completion of their registries. She would spend time calculating the best deals for them and include those details in her follow-up communications. This kind of dedication made her stand out nationwide, leveling her up to #1 in completion sales, putting our little store in Spokane on the map. Not only is she an excellent writer but she has great customer service skills. She also has experience in event planning. I can't recommend her enough!
Brianna Rogers
Melanie is organized and diligent at whatever task she is given. While working with her at Macy's, I immediately noticed her business savvy and ingenuity. She used her marketing know-how to customize emails to each of our bridal customers in order to encourage the completion of their registries. She would spend time calculating the best deals for them and include those details in her follow-up communications. This kind of dedication made her stand out nationwide, leveling her up to #1 in completion sales, putting our little store in Spokane on the map. Not only is she an excellent writer but she has great customer service skills. She also has experience in event planning. I can't recommend her enough!
Brianna Rogers
Melanie is organized and diligent at whatever task she is given. While working with her at Macy's, I immediately noticed her business savvy and ingenuity. She used her marketing know-how to customize emails to each of our bridal customers in order to encourage the completion of their registries. She would spend time calculating the best deals for them and include those details in her follow-up communications. This kind of dedication made her stand out nationwide, leveling her up to #1 in completion sales, putting our little store in Spokane on the map. Not only is she an excellent writer but she has great customer service skills. She also has experience in event planning. I can't recommend her enough!
Experience
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Macy's
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Retail Apparel and Fashion
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700 & Above Employee
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Jewelry Sales Associate
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Apr 2018 - Present
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Macy's
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United States
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Retail
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700 & Above Employee
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Wedding & Gift Registry Advisor
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May 2016 - Oct 2021
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Macy's
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United States
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Retail
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700 & Above Employee
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District Coordinator- South Seattle Wedding & Gift Registry
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Apr 2014 - Jan 2016
My responsibilities included:●On-boarding new hire Gift Registry Advisors- training in system technology, customer service, webinars, product knowledge & the Gift Registry business●Providing feedback, communication, business updates to store executives to the South Seattle district- including advisors, managers, VPSMs, furniture store managers & furniture associates●Building partnerships & positive team environment between advisors, store associates, store executives & through all Families of Business throughout the store●Driving Wedding & Gift Registry sales through clientelling, product knowledge, & technology●Assisting in teaching large training sessions, setting up room, gifts, & refreshments●Resolving issues from customers, associates, managers and advisors in a thorough & timely manner, escalating when needed●Advising couples in creating Omni-channel Macy's Gift Registry reflecting their personal lifestyle utilizing the latest technology●Offering personalized service to the couple, gift givers & home store customers●Researching & retaining extensive product knowledge to train home associates and advisors & also educate customers Show less
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Gift Registry Advisor
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Sep 2010 - Apr 2014
●Advised couples on creating an Omni-Channel Macy’s gift registry that reflects their personal lifestyle using the latest technology, whether they begin in-store or online resulting in a boost in sales & customer service opportunity●Offered personalized service to the couple, their parents, relatives, gift givers and Home Store customers●Assisted the couple when completing their registry and other post occasion needs as newlyweds ●Built partnerships with the selling associates while acting as a Home Store expert●Increased sales through utilizing technology & maintaining relationships with our registry couples●Contacted couples for special saving events/ provided excellent customer service to maximize customer experience●Utilized reports to focus in on opportunities to increase sales/ registrations●Coordinated events in-store such as "Sip & Scan"s & "Scan for a Grand" Show less
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Watch Specialist
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Jun 2009 - Sep 2010
●Customer service, ringing transactions, packaging merchandise for customers●Ordering out-of-stock items●Light watch repair- removing links●Set & stock caselines with new product maintaining visual standards●Replenish accessories merchandise
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Vendor Specialist- Sunglasses
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Jan 2008 - Jun 2009
●Maintained stock or sunglasses & cases●Pulled sales reports●Assisted in customers in Juniors department- cleaned fitting rooms, put away clothes, assisted customers, started fitting rooms, rang sales●Cleaned & merchandised sunglasses
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Sales Representative
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Oct 2007 - Jan 2008
●Seasonal hire- roving associate●Filled in as seasonal associate in needed departments/ covered lunch breaks●Recovered fitting rooms/ sales floor, rang customer sales, packaged merchandise●Provided customer assistance in a variety of departments●Put out out-of-stock merchandise, straightened tables & shelves
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