Experience

Smart Power Australasia

• Australia
• Utilities
• 1 - 100 Employee

• Relationship Manager

  • Mar 2017 - Present

  As Relationship Manager i am responsible for the service delivered to our customers. This has evolved to managing all Australia Account Management processes to ensure quality and deliverables are completed on time. Managing a growing team of passionate utility specialists, ensuring customers are recieving accurate invoices from retailers and managing their data to meet various business needs is our focus. As Relationship Manager i am responsible for the service delivered to our customers. This has evolved to managing all Australia Account Management processes to ensure quality and deliverables are completed on time. Managing a growing team of passionate utility specialists, ensuring customers are recieving accurate invoices from retailers and managing their data to meet various business needs is our focus.



SleevesUp

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Project Lead /contractor

  • Jun 2016 - Jul 2018



Computershare Utility Services

• Utilities
• 1 - 100 Employee

• Project Manager

  • Jul 2014 - May 2016

  Deliver projects on time while meeting budget and quality expectations. The most recent project delivered was the successful establishment of a new clients applications and operations services, including data migration of existing clients in the C&I electricity market to the new billing system.

• Business Improvement Analyst

  • Aug 2013 - Jul 2014

  Identify, analyse and implement initiatives that promote business improvement of either efficiency or standardisation.Primary focus of projects was enhancing work allocation to the operations teams and improving consistency between teams, visibility and reporting capabilities.

• Operations Manager

  • May 2012 - Aug 2013

  Managing the business client relationships and the back office operations team for multiple clients which primarily retail to SME and C&I electricity customers. Operations services include Customer Activation, Transfers, Payments and Billing activities. During my tenure as the C&I Operations Manager, I was the operations lead for 2 system migrations and a new client establishment project.

• Billing and Payments Manager

  • Oct 2009 - May 2012

  Manages all Billing and Payment functions accross the Operation.



Stellar Asia Pacific

• Communications Associate

  • Feb 2005 - Oct 2009

  • Documented and maintained KMS process • Facilitated back and front office process training in Manila office • Recieved and implemented Change Requests • Facilitated front and back office induction and update training • Documented and maintained KMS process • Facilitated back and front office process training in Manila office • Recieved and implemented Change Requests • Facilitated front and back office induction and update training