Experience

Courtyard by Marriott Waterloo St. Jacobs

• Hospitality
• 1 - 100 Employee

• Corporate Sales Manager

  • Feb 2019 - Present

  Solicit Corporate Group Business that enables the hotel to meet or exceed revenue goals in room and food and beverage. • Solicit new and existing accounts through telephone solicitation, outside sales calls, site inspections and written communication. • Manage all aspects of the sales and marketing division. Provide strategic vision for maximum hotel sales generation and optimal revenue growth. • Prepare correspondence to customers, internal booking reports and file maintenance. • Drive increased revenue and profit to achieve the Company's ambitious growth. • Attend Trade shows, community Networking events and Industry meetings. Show less



Equitable Life of Canada

• Canada
• Insurance
• 400 - 500 Employee

• Bilingual Client Relationship Specialist

  • Sep 2017 - Feb 2019

  Bilingual Client Relationship Specialist Equitable Life of Canada September 2017 – current • Work collaboratively with KW and Hamilton Group Service Representatives to ensure responsive service standards are maintained.• Maintain stronger communication skills, including effective listening and the ability to communicate clearly both English and in French• Ensure a positive service experience for our Group Policyholders as a supportive and Client Relationship manager• Ensure a positive work environment with my team.• Expand my presentation and training skills, by training Advisors and Plan Administrators on Equitable Life products, processes and systems. • Manage a fast-paced environment with tight deadlines and changing priorities• Develop and maintain a robust relationship with Advisors and Clients.• Provide feedback and ideas on projects related to improving regional service and relationships.• Ensure New Issues are set up successfully by managing the installation of the plan, including; meetings with Advisor and Client to confirm details of the new plan, and training on form completion, procedures and Equitable system.• I strengthened my leadership skills by training the GSR in order to transition to CRS Show less

• Bilingual Group Service Representative

  • Sep 2015 - Sep 2017

  Bilingual Group Service Representative Equitable Life of Canada August 2015 – Sept 2017 • Managed Group accounts by working directly with Policyholders and Advisors.• Provided support and liaison between Head Office and the Group Marketing Managers to maintain fluent communication and to assist with problem solving and accuracy.• Supported the CSR team by creating contract Amendments and SharePoint Exceptions.• Developed and strengthen relationships with Advisors and Group Plan Administrators.• Responded to inquiries from Policyholders, certificate holders, Advisors and Head Office staff on complex administrative or claim inquiries• Participated in the Group Plan Administrator Web Project to improve functionalities of the Plan Administrator Web Account, including; system testing, daily project meetings, and providing insight. • Developed my WebEx Presentations skills in both English and French. • Attended the Advisor roadshow which has proven to be very helpful in having more exposure to our Sales and Marketing teams and Advisors.• Committed to supporting Equitable Life’s French base clientele.• Achieved an impressive rating on my scorecard this past year• I strengthened my leadership skills by training the GMA in order to transition to GSR Show less

• Bilingual Group Marketing Assistant

  • Mar 2015 - Aug 2015

  Bilingual Group Marketing Assistant Equitable Life of Canada March 2015 – August 2015 • Processed new Group quotes and proposal requests, while tactfully reviewing Group prospect provided by the broker. • Provided support and assistance to all Group Marketing Managers with French quote requests.• Acted as liaison between Head Office and the KW Group Marketing Managers to maintain fluent communication. • Supported the CSR team by processing Service Reports, follow up with Advisors for outstanding issues, and providing any required support.• Handled daily mail and filing, as well as order and maintain office supplies. • Maintained the French Group Benefits support role, I continued to respond to French inquiries from certificate holders and policyholders.• French Benefit representative and I strive to develop and maintain strong relations with Equitable’s French based clientele. Show less

• Bilingual Group Benefits Administrator

  • Sep 2012 - Mar 2015

  Bilingual Group Benefit Administrator Equitable Life of Canada Sept 2012 – March 2015 • Strong administrative compliance and diligence in following Group Benefits Administrative processes to allow for tasks to be carried out effectively and efficiently• Proficient in providing support for data issues, user web questions and billing matters, while cross-coordination between departments.• Ensured that plan members and employers queries are addressed, and all aspects of benefits administration are handled in a proactive, responsible and timely manner• Dedicated to providing tactful problem solving & offering input into the development of benefit & database processes• Committed to developing and coordinating written and verbal communication documents in French with an enlarging Bilingual clientele. Show less



Royal Canadian Air Cadets, Nonprofit Organization

• CI Officer Staff

  • Sep 2012 - Sep 2016

  CI Officer Staff (Part-time) Royal Canadian Air Cadets Sept 2012 – Sept 2016 • Mess Committee Officer who managed events, fundraising, workshops and leadership weekends • Organized Annual Gala event, including coordination with the catering and venue, scheduling and overseeing completion of tasks • Level 2 training officer 2012-2015; assist in training and coaching the air cadets, ensuring we are adhering to the program standards and guidelines • Level 3 training officer 2015-2016; provide guidance and promote productive work ethics in a self-based learning level of the Air Cadet Program • Provide progress reports to help keep the Air cadets of track, and encourage them to attain their goals, and complete their level training • Participated in community fundraisers such as “Stuff a Bus” for the Food Bank and “Poppy drives” for the Royal Canadian legion in support of Remembrance Day Show less