Senior Account Manager, Client Success

• Sep 2022 - Present

Account Manager, Client Success

• Aug 2021 - Present

- Engage directly with customers to drive product usage, promote add-on products, and build strong relationships- Define and implement strategies to turn underperforming customers into high performing customers- Proactively drive strategy and execution of content for client community, virtual and email outreach for client education, awareness, and improved usage- Schedule meetings & conducting demos and trainings with client and internal team- Onboarding new clients and setting them up for success on utilizing our services- Supporting clients with technical assistance Show less

Freelance Creative

• Jan 2019 - Present

Design logos and freelancing digital media projects Design logos and freelancing digital media projects

Key Account Executive & Marketing

• Apr 2020 - Jul 2021

- Deliver 100% customer satisfaction - Communicate operational duties with selected key accounts and internal team - Ensure no production line down for the factory by managing all planning and production schedules - Ensure all customer deliverables are executed in a timely manner - Collect and review accounting information for accounts receivable & payable - Pre-sales for new customer acquisitions - Manage ISO-9001:2015 certification project and controlling auditing procedures - Manage company functions and organize small events - Create and manage company marketing efforts: company website, PR materials, rebranding, signage Show less

Account Executive

• May 2019 - Mar 2020

- Responsible for all sales of IGF’s food service products and ingredients while providing excellent customer service to clients from Winchester, VA to Washington, DC- Acquiring new business by prospecting on accounts within the given territory and/or penetrating inactive accounts - averaging 4 new accounts per month of new business- Penetrating current accounts with staple ingredients and other products against competition, leading to new sales on customer’s next order - Increased weekly sales by $1,000+- Exceeding current weekly/monthly sales over the previous year - on trend to grow overall book of business by 70% (exceeding expectations with a trend of 83% growth) in overall sales from previous year (2019)- Following up on sales leads given by management by setting up appointments, presenting products and acquiring those leads as new business- Servicing highly rated chefs in the DC Metropolitan, including Michelin Star Chefs, James Beard Semi-Finalist/Finalists, and Washingtonian's Restaurateur of the Year.- Perform customer in-store demos specific products and/or product lines to build brand awareness and drive in-store sales- Continuing to learn new products and re-train on existing products in order to sell to all customers – IGF stocks 6,300+ products in inventory and always launching items and/or product lines every week Show less

Marketing "Guru" Specialist

• Feb 2013 - May 2019

General Marketing- Creating & developing yearly marketing plans geared to maintain business relationships with partnering vendors and internal marketing efforts for the sales, customer service & purchasing department- Maintain budgets and alignment to spend goals in responsibility areas (i.e. Outside printing/Marketing spending and Trade show budgeting)- Monitor, collect, and share competitive and market intelligence with the internal team- Track and analyze performance and report on findings, including recommendations for future initiatives across brands/products- Plan the marketing support surrounding the launch of new products and releases and manage the cross-functional implementations- Manage the marketing leads, prioritization and execution of all marketing activities in collaboration with outside vendors, management, online, etc.- Oversee and source (as needed) the work of outside creative and interactive vendors and contractorsContent Marketing- Sales Collateral – Create/update standard and custom promotional and communications materials and templates to assist sales team- Internet/Online Content – Updating company information, news, events, etc. on an online platformEvent Coordination- Coordinate internal meeting/event logistics - as needed - for key company events and meetings including hotel rooms, meeting/facility logistics, food and beverage, AV requirements, group transportation, etc.- Recommend event opportunities for outside vendors – existing and newRelationship Marketing- B2B: Maintaining & retaining current partnerships with outside vendors- Internal Company Relationships – maintaining relationships and open communications between company departments Show less

Receptionist

• Jun 2012 - Feb 2013

On-Call Server/Chef

• Dec 2017 - Dec 2019

Front Desk Agent

• Apr 2011 - Jun 2012

• Perform opening and closing procedures which include: Counting hotel’s bank, retrieving information from previous employee, and daily list checks • Balance cash at the end of the shift and passing on important information onto the next employee & Manager on Duty • Greet guests and patrons as they arrive; Handle guest check-in and check-outs appropriately • Provide additional support to various departments (Reservations, Host per-diem guest dinners) • Refer guests to appropriate departments to resolve complaints or provide suggestions • Operate hotel computer and manage property system • Manage phone calls, transfer to other departments and provide information • Train/supervise onboarding staff members and coworkers Show less