Experience

Cole's Salon

• United States
• Consumer Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2008 - Present

  Directly managing a fabulous team of high-functioning and successful individuals, anywhere from 15-25 people - building trustworthy partnerships with staff and loyal relationships with over 1000+ customers for top quality service. Troubleshoot and use favorable problem-solving abilities when issues arise with computers, software, internet, other equipment and property. Collaborate with stakeholders on project scope, deliverables, constraints, and budgets for a lucrative completion. • Skillfully manage multiple projects, as well as investigate configurations, resolve technical issues, and maintain business project plans. • Responsible for the salon’s financial strength (improved efficiency, increased volume, accelerated growth). • Impressive recruitment and accelerated training of all new hires, providing World Class Service to our guests and service providers. • Led and implemented a new professional development system in 2018, directing project initiatives and a team of 5 in recreating our company’s entire front desk training manual. • Implemented and facilitated new software upgrades for 55+ salon staff from the online academy, training on desktop and smartphone application technologies. • Developed an impressive new Appointment Booking Protocol procedure to ensure a high-level of service and accuracy during the appointment-making process. • Streamlined a new software in March 2021 – created system for balancing our daily sales. Show less



Management Cleaning Inc.

• United States
• Business Consulting and Services

• Entrepreneur

  • Mar 2004 - Feb 2008

  Founder of a high-quality services organization, focused on customer success, engagement strategy, and a drive for positive customer outcomes. • Ensured the delivery of prompt, courteous and knowledgeable service to all customers, resolving any customer service issues appropriately and competently. • Created, implemented, and monitored processes to boost long term business success and increase profitability. • Developed and cultivated lucrative relationships with clients through effective communication and exemplary interpersonal skills. • Self-started, working, and leading a team in a high-performing environment with a motivational personality. Show less

• Client Services Coordinator

  • Jul 2001 - Mar 2004

  Coordinating services for a multimillion-dollar company – providing refreshing and luxurious client accommodations with 5-Star Quality Satisfaction. Delivering results and producing effective acquisition marketing campaigns, working in a fast-paced and demanding environment. • Talented and dedicated, handling all customer inquiries, supporting them throughout their experience, and in the buying process. • Ability to pull and analyze advanced campaign metric reporting utilizing internal and external tools. • Developed and maintained a knowledge base of the evolving products and services, provided information about the products and services we represented -resolve any concerns. • Love for driving and coordinating projects to completion, dedicated to high quality work, and driving positive outcomes. Show less