NDIS Coordinator of Supports/Recovery Coach

• Apr 2023 - Present

Work with NDIS participants to help them understand and navigate their NDIS plan.Assist to build and strengthen capacity to organise and engage with supports and the community.Plan, facilitate, and coordinate supports that meets the needs identified by the participant in their planDevelop participants NDIS budget, and regularly monitor, communicate, and adjust supports as required. Link and refer participants with supports and services to maintain and strengthen independence.Engage with the NDIA and local area coordinators.Build and manage professional relationships with participants carers and relevant stakeholders.Build and strengthen professional relationships with other NGO’s and allied health professionals.Work with and guide participants through their individual recovery plan development, supporting participants in developing and strengthening skills in self-direction, to regain autonomy and strengthen independence. Problem-solvingCollaborate with colleagues and team-leaders. Advocate on behalf of participants Conduct work in a professional manner that is aligned with CCPC’s and the NDIS policies and standards Show less

NDIS Home and Community Direct Support Worker

• Nov 2022 - Jun 2023

Provide direct support to those living with a mental illness and/or physical disability.Provide Direct support to participants living with psychosocial and/or physical disabilities, within the home to promote and assist with independent living. Encourage and support participants with access and engagement within the community.Provide transportation for participants to facilitate healthy engagement and access to the community. Support participants according to their individual needs and NDIS plans.Collaborate with co-ordinators and team-leaders. Advocate on behalf of participants Monitor changes in the behaviour, communication, health and well-being and advise on areas of concern.Documentation and end-of-shift reporting Promote and supports engagement in healthy social and leisure activities within the community.Work closely with the participants, their families/carers to assist in achieving the participants goals.Conduct work within the community in a professional manner that is aligned with CCPC’s and the NDIS policies. Uphold Workplace health and safety procedures. Show less

NDIS Project Officer

• Nov 2021 - Nov 2022

Allocate, organise, and maintain regular support bookings to our Community Direct Support Workers.Respond to enquiries from participants, Support Workers and Co-ordinators in a professional & timely mannerCommunicate & collaborate regularly with participants, support workers, and co-ordinators for better outcomesEffective utilisation of software’s: Outlook, Microsoft Teams, Sharepoint, Salesforce/Skedulo.Data entry and computer skillsProfessional and appropriate handling of confidential and sensitive informationAdhere to workplace policies and proceduresWork to regular deadlines in a fast-paced environment, work towards role specific KPI’sRespond to participants & support workers on an on-call bases (allocated schedule for on-call phone)Work effectively unsupervised and as an active team memberPerform work tasks in a professional manner that is aligned with CCPC’s and NDIS policies & processes.Uphold Workplace health and safety procedures.Attend work-related meetings as required. Show less

NDIS Home and Communty Direct Support Worker

• Jan 2020 - Nov 2021

Provide direct support to those living with a mental illness and/or physical disability.Provide Direct support to participants living with psychosocial and/or physical disabilities, within the home to promote and assist with independent living. Encourage and support participants with access and engagement within the community.Provide transportation for participants to facilitate healthy engagement and access to the community. Support participants according to their individual needs and NDIS plans.Collaborate with co-ordinators and team-leaders. Advocate on behalf of participants Monitor changes in the behaviour, communication, health and well-being and advise on areas of concern.Documentation and end-of-shift reporting Promote and supports engagement in healthy social and leisure activities within the community.Work closely with the participants, their families/carers to assist in achieving the participants goals.Conduct work within the community in a professional manner that is aligned with CCPC’s and the NDIS policies. Uphold Workplace health and safety procedures. Show less

Data Entry Clerk

• Jul 2018 - Jan 2019

Computer Skills Relevant knowledge of Aroflo Inputting data (such as: time-sheets, customer/client information/relevant information for tasks/scheduling labourers/Quotes/etc) Good communication skills, both written and verbal Organisational skills General administrative duties Working to deadlines Preparing relevant forms and documentation for acquiring new clients Operating office equipment including computers, printers and photocopiers Adhering to confidentiality regulations Show less

Customer Service

• Oct 2015 - Jun 2017

Waitress

• Feb 2015 - Sep 2015

Assistant in Nursing

• Jan 2014 - Nov 2014

Bartender, Gaming Attendant & Bistro Attendant

• Jan 2013 - Aug 2013

Customer Service Officer

• Feb 2011 - Feb 2012

Barista & Cafe All-rounder

• Jan 2010 - Dec 2010