Experience

Casa de Sierra Nevada, A Belmond Hotel
• Mexico
• Hospitality
• 1 - 100 Employee
• Concierge Agent

  • Apr 2022 - Present

Fairmont Mayakoba
• Mexico
• Hospitality
• 200 - 300 Employee
• Front Desk Agent

  • Nov 2021 - Jan 2022


Chiispas

• Norway

• Founder

  • Aug 2020 - Aug 2021

  I created a blog for personal development and self-knowledge, with impact on social networks, by helping people to overcome, sharing tools. Hosting with Siteground and created with Wordpress. I created a blog for personal development and self-knowledge, with impact on social networks, by helping people to overcome, sharing tools. Hosting with Siteground and created with Wordpress.



LCI Education

• Canada
• Education Administration Programs
• 100 - 200 Employee

• International Recruitment Manager

  • Jan 2019 - Jul 2019

  Recruiting new students and attend fairs. Improving the bussines relationships with Agencies. Deliver weekly reports that help to measure results. Recruiting new students and attend fairs. Improving the bussines relationships with Agencies. Deliver weekly reports that help to measure results.


Grupo Anderson´s
• Food and Beverage Services
• 100 - 200 Employee
• Sales and public relations executive

  • Apr 2018 - Aug 2018


Grand Hyatt Playa del Carmen

• Mexico
• Hospitality
• 1 - 100 Employee

• E-Concierge

  • May 2015 - Dec 2017

  Personalized guest service Handling complaints Manage transportation reconciliation with the finance department Make transport quotes Sale of tours Public relations Tracking requests Multitask Schedule welcome amenities of birthday, anniversary, honeymoon and get well soon Lost and Found service Recognize guests who belonged to the Hyatt Gold Passport program Perform Moments of More, the program to generate the WOW factor in the guests Personal attention by email, responding before 24 hours Create itineraries Provide all the information and availability to the best events in Playa del Carmen to the guests Be aware of the best spots in Playa del Carmen to recommend them Show less



Princess Hoteles & Resorts

• Spain
• Hospitality
• 300 - 400 Employee

• Recepcionist, Concierge and Cashier

  • Jun 2014 - Apr 2015

  Check in Check out Cash handling Currency exchange Complaint handling Guest assistance Change room process Room allocation Upgrades and Upsells Schedule amenities Check in Check out Cash handling Currency exchange Complaint handling Guest assistance Change room process Room allocation Upgrades and Upsells Schedule amenities



Xplor

• Portugal
• Software Development
• 1 - 100 Employee

• Photographer

  • Dec 2013 - Jun 2014

  Take photos on the best locations and promote them by showing the prices, promotions and packages. Take photos on the best locations and promote them by showing the prices, promotions and packages.



Prendanet

• Mexico
• Financial Services

• Social Media Manager

  • Mar 2013 - Oct 2013

  Execution of the advertising in social networks and answer the mail of the suggestions and doubts of the clients. Execution of the advertising in social networks and answer the mail of the suggestions and doubts of the clients.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Feb 2012 - Mar 2013

  Customer service, sales, cashier, inventory, montage the new seasons promotions and training new baristas. Customer service, sales, cashier, inventory, montage the new seasons promotions and training new baristas.



California Pizza Kitchen

• United States
• Restaurants
• 700 & Above Employee

• Hostess

  • Feb 2011 - Feb 2012

  Customer service, allocation of tables, manage the spaces of the place, monitor that everything is under control and not miss anything to customers, be equitable with the waiters in terms of the number of people who attend. Customer service, allocation of tables, manage the spaces of the place, monitor that everything is under control and not miss anything to customers, be equitable with the waiters in terms of the number of people who attend.