Melanie Have

Customer Service Representative at Olenex
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Contact Information
Location
NL
Languages
  • English Full professional proficiency
  • German Native or bilingual proficiency
  • Dutch Full professional proficiency
  • Norwegian Limited working proficiency
  • Swedish Limited working proficiency
  • French Elementary proficiency

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Bio

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Experience

    • Switzerland
    • Food and Beverage Manufacturing
    • 100 - 200 Employee
    • Customer Service Representative
      • Jul 2021 - Present
    • Netherlands
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Customer Care Specialist
      • Mar 2019 - Jul 2021
    • United States
    • Manufacturing
    • 100 - 200 Employee
    • Sales Representative
      • Aug 2015 - Apr 2019
    • Netherlands
    • Design Services
    • 1 - 100 Employee
    • Sales Representative
      • May 2015 - Aug 2015
    • Office Manager
      • Mar 2013 - Mar 2014

      Setting up the back office and financial administration of a new cinema. Organize and host events . Programming all cash registers, maintain website, social media marketing. Offering assistance to managing directors and supervise reception staff. Creating employee schedules, handling customer complaints, counting down cash drawers and making sure each part of the cinema runs smoothly. Taking responsibility for effective in-house displays, ensuring films and events are well publicised and that third-party advertising is appropriately and tidily displayed.

    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Sales Operations
      • 2011 - Jan 2012

      Fixed term contract due to maternity leave. Offering administrative assistance to account managers. Invoicing via AS400. Sending infomails to customers and more. Fixed term contract due to maternity leave. Offering administrative assistance to account managers. Invoicing via AS400. Sending infomails to customers and more.

    • Host
      • 2010 - 2012

      A job aside of my fulltime job as a secretary. Being a host/guide at several monuments in the city of Dordrecht on sundays and during special events. A job aside of my fulltime job as a secretary. Being a host/guide at several monuments in the city of Dordrecht on sundays and during special events.

    • United States
    • 1 - 100 Employee
    • Secretary
      • 2010 - 2011

      Managing a hectic frontdesk including switchboard, countless visitors(mostly foreign speaking truckdrivers),responsible for all in and outgoing mail and other secretarial work. Offering assistance to management team. Also responsible for coding and booking all invoices concerning indirect purchasing in SAP. Managing a hectic frontdesk including switchboard, countless visitors(mostly foreign speaking truckdrivers),responsible for all in and outgoing mail and other secretarial work. Offering assistance to management team. Also responsible for coding and booking all invoices concerning indirect purchasing in SAP.

    • Netherlands
    • Hospitals and Health Care
    • 700 & Above Employee
    • Interim Secretary
      • 2009 - Sep 2010

      Fixed term contract due to maternity leave. Helping out on the HLA and RES labaratory varying from patientregistering, taking minutes, updating data and so much more. Fixed term contract due to maternity leave. Helping out on the HLA and RES labaratory varying from patientregistering, taking minutes, updating data and so much more.

    • Netherlands
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Interim Office Manager
      • 2008 - 2009

      Fixed term contract due to maternity leave. Supporting the managing directors and members of the management team. Plan and organize social events and team meetings. Ensuring that the ‘home base’ is solid, allowing for the work of all members of staff to function smoothly. Supervise reception staff. Fixed term contract due to maternity leave. Supporting the managing directors and members of the management team. Plan and organize social events and team meetings. Ensuring that the ‘home base’ is solid, allowing for the work of all members of staff to function smoothly. Supervise reception staff.

    • Office Manager
      • 2005 - 2007

      Schedule field work staff . Review work done by others to check for correct spelling and grammar. Read, route, and distribute incoming mail and answering telephones. Correspondence, compose, type, and distribute notes and reports. Keeping a close relationship with fieldwork staff members and external contacts. Invoicing, filing, copying, faxing and manage cash-book. Set up and maintain stock, order and dispense supplies. Schedule field work staff . Review work done by others to check for correct spelling and grammar. Read, route, and distribute incoming mail and answering telephones. Correspondence, compose, type, and distribute notes and reports. Keeping a close relationship with fieldwork staff members and external contacts. Invoicing, filing, copying, faxing and manage cash-book. Set up and maintain stock, order and dispense supplies.

    • Netherlands
    • Secretary
      • 2001 - 2005

      Schedule customer deliveries. Invoicing, filing, copying and faxing. Read, route, and distribute incoming mail. Schedule customer deliveries. Invoicing, filing, copying and faxing. Read, route, and distribute incoming mail.

    • Russian Federation
    • Telecommunications
    • 1 - 100 Employee
    • Product Supervisor / Floor Manager
      • 1996 - 2000

      Specialist product knowledge of specific types of music, started at the pop/rock dept. and later moved on to the dance dept. Promotion and presentation of artists both local and international. Purchasing, selling, pricing and securing products. Liaison with the purchase department in the UK. Scheduling and supervising staff and organize social activities for staff. Managing cash register and stock and participate in stocktaking. Specialist product knowledge of specific types of music, started at the pop/rock dept. and later moved on to the dance dept. Promotion and presentation of artists both local and international. Purchasing, selling, pricing and securing products. Liaison with the purchase department in the UK. Scheduling and supervising staff and organize social activities for staff. Managing cash register and stock and participate in stocktaking.

    • Netherlands
    • Retail
    • 700 & Above Employee
    • Cashier / Customer Service
      • 1993 - 1996

Education

  • Mercatus College Rotterdam
    Retail Management Fashion
    1993 - 1996
  • Siom Rotterdam
    Office Management and Supervision
    2000 - 2001
  • Popschool SKVR
    Music Performance, General
    1996 - 1997
  • Willem van Oranje
    1989 - 1993
  • NHA Homestudies
    Bachelor’s Degree, Nima A Marketing
    1998 - 1999

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