Market Research Specialist

• Apr 2022 - Present

Client Success Facilitator and Liaison

• Feb 2021 - Apr 2022

Producer for live instructor-led courses via Zoom, arrange corporate training and oversee development and testing of our registration system.

Learning Services Coordinator

• Jan 2015 - Feb 2021

Field Archaeologist

• 2004 - 2015

Accurately conducted site analysis, documented sites and catalogued artifacts for the historical record with great attention to detail.• Conducted historical research and crafted reports using professional, technical language.• Demonstrated exceptional time/project management skills, anticipated and adhered to deadlines, maintaining client satisfaction. Accurately conducted site analysis, documented sites and catalogued artifacts for the historical record with great attention to detail.• Conducted historical research and crafted reports using professional, technical language.• Demonstrated exceptional time/project management skills, anticipated and adhered to deadlines, maintaining client satisfaction.

Customer Service Representative

• Sep 2010 - Jan 2014

Received the Quality Assurance Certificate of Excellence consistently each quarter for achieving over 99.5% accuracy level in answers and service provided.• Effectively prioritized work schedule while fielding multiple types of inquiries, reducing client dissatisfaction levels and increasing efficiency levels.• Reviewed processes and suggested improvements; used troubleshooting skills to identify errors in procedures and streamline them, increasing productivity.• Quickly chosen to become part of Flex Benefits team due to proven ability to handle more complex inquiries.