Experience

Deloitte Consulting

• Manager

  • Mar 2020 - Present



Dakar Software Systems

• Project Manager / Client Coordinator

  • Jun 2019 - Mar 2020

  This Project Manager role within this company entails overlooking all the projects of the company rather than individual projects one at a time. Most of the projects are customer projects, by which the clients would opt for one or more modules from the Dakar product suite that needs to be delivered. There are also upgrades that are considered as projects and Customisation Projects, where this role involved gathering business requirements and seeing the project delivery from start to… This Project Manager role within this company entails overlooking all the projects of the company rather than individual projects one at a time. Most of the projects are customer projects, by which the clients would opt for one or more modules from the Dakar product suite that needs to be delivered. There are also upgrades that are considered as projects and Customisation Projects, where this role involved gathering business requirements and seeing the project delivery from start to finish.Internal projects within Dakar are also being handled through this role, such as the company website, knowledge base project for internal training etc.. Show more Show less



NetRefer

• Project Manager

  • Jan 2019 - May 2019

  The role entailed handling client projects ranging from Onboardings, Brand Integrations, Add-ons, Data migrations, and other related projects. Through this opportunity I used tools such as JIRA, Confluence and in-house built automated tools to implement projects.



Idox Health

• Product Manager

  • Jan 2017 - Dec 2018

• Project Manager

  • Dec 2014 - Dec 2016



6PM Solutions

• PMO Executive

  • Jan 2014 - Oct 2014

• Business Analyst

  • May 2012 - Jan 2014

• Senior Test Analyst

  • May 2007 - Dec 2012



Vid&Co Business Consultants Ltd

• Associate Consultant

  • Sep 2013 - Dec 2013

  For this opportunity I was subcontracted by 6PM (while I was a Business Analyst) into Vid & Co which involved face to face meeting with the customers, facilitating workshops, gathering requirements and documenting them. This role was given to me to enhance my business analysis experience.



emCare 360

• Operations Manager

  • Aug 2012 - Dec 2012

  This role was awarded since I was the sole person with expertise on both the IT systems as well as the internal Business Processes of emcare. The role consisted of mentoring and training all 7 staff members (Care Centre Staff) who reported to me. Training was given in the business strategies, IT systems, internal approved Business processes, as well as creating new internal processes which involved the team and mentoring them into the culture of using them. Being on 24/7 support meant constant… This role was awarded since I was the sole person with expertise on both the IT systems as well as the internal Business Processes of emcare. The role consisted of mentoring and training all 7 staff members (Care Centre Staff) who reported to me. Training was given in the business strategies, IT systems, internal approved Business processes, as well as creating new internal processes which involved the team and mentoring them into the culture of using them. Being on 24/7 support meant constant support and improvement of the processes, thinking on the spot, troubleshooting, and quick decision making. Reporting directly to the CEO the improvements and the fall backs happening at the Care Centre and offering solutions to improve the strategy. Show more Show less



Izola Bank plc

• Support Co-ordinator

  • Feb 2006 - May 2007

  The role consisted of:• I.T. Administrative Duties which included PC and Server Backups, Anti-Virus updates, monitoring IND STS Server, and monitoring Firewalls;• Testing which included testing new software/system implementations, and testing the STS from a client and administrator’s point of view;• Website maintenance including change of content and website amendments using HTML within a JSP environment;• Technical Procedural Writing which consisted of writing various system… The role consisted of:• I.T. Administrative Duties which included PC and Server Backups, Anti-Virus updates, monitoring IND STS Server, and monitoring Firewalls;• Testing which included testing new software/system implementations, and testing the STS from a client and administrator’s point of view;• Website maintenance including change of content and website amendments using HTML within a JSP environment;• Technical Procedural Writing which consisted of writing various system manuals including step by step technical procedures;• Banking Operations using Bankpak running within the OS400 environment. Show more Show less