Experience

NuTech National

• United States
• Security and Investigations
• 1 - 100 Employee

• Service Coordinator National Accounts

  • Aug 2022 - Present

  ◆ Responsible for coordinating repair and installation of fire alarm, security alarm, and CCTV systems to military/governmental contractors, restaurant and retail chains nationwide. ◆ Utilized several facilities management portals such as Service Channel, FM Pilot and ServiceNow to manage clients service requests. ◆ Sourced technicians nationally, created strong vendor relations and negotiated rates to stay within the clients budget. ◆ Performed triage of incoming tickets, created work orders and scheduled contracted technicians according to the clients needs. ◆ Created PO’s, ordered and shipped parts needed to complete service requests. ◆ Responsible for maintaining inventory of spare parts and installation kits, created and implemented min/max metrics and replenished stock when needed. ◆ Project management of nationwide upgrade and installation of alarm and CCTV systems.



Comp Air Service Co. / FS Curtis

• Apopka, Florida

• Service Coordinator

  • Apr 2019 - Aug 2021

  ◆Professionally handle incoming emergency service requests from customers and ensure that issues are resolved both promptly and thoroughly. ◆ Create and manage a daily schedule of 11 technicians’ service calls. ◆ Provide follow up on customer satisfaction and closure of services provided. ◆ Receive, document and resolve or escalate as needed for customer complaints. ◆ Responsible for placement of service orders, purchase orders, inventory management and invoicing in ERP/CRM Tracking system ◆ Answer questions about warranties or terms of sale. ◆ Maintain a balance between company policy and customer benefit in decision making. ◆ Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. ◆ Coordinate with the sales and installation team to make sure new equipment and piping jobs have all material needed and scheduled according to customer needs.



Absen Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Technical Service Administrator

  • Feb 2018 - Apr 2019

  Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Manage team of 15 repair technicians and support staff including daily workflow, payroll, coaching, development, and training opportunities. Manage Technical service calls for work orders, spare parts, labor service pricing. Manage Service contract SLA and assign services internally as needed to meet contractual commitments. Gather customer information, access and fulfill customer needs, educate the customer to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Maintain a balance between company policy and customer benefit in decision making. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Assist in managing all Service back office tools, policies, procedures and documentation. Compile and generate reports as they relate to Technical service requirements/surveys. Provide follow up on customer satisfaction and closure of services provided. Receive, document and resolve or escalate as needed for customer complaints. Assist with placement of service orders, refunds, or exchanges in ERP/CRM/Tracking system\ Answer questions about warranties or terms of sale. Coordinate with Sales & Service Team & Logistics on proper shipping methods.



Clinical Diagnostic Solutions

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Solutions Specialist

  • Jan 2016 - Dec 2017

  ◆ Creates, enters and manages customer orders. Fulfills orders from order entry to invoicing for worldwide customer base ◆ Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, claims, requests for documentation, etc.,) ◆ Responsible for processing and shipment of over 1000 standing orders monthly. ◆ Coordinates and prepares freight documentation required for domestic and international orders. ◆ Provides telephone call handling support ◆ Liaison to electronic order communication system ◆ Processes credit card payment receipts ◆ Credit memo processing ◆ Ensures compliance of processes to quality procedures and operational work instructions ◆ Filing ◆ Provides sales support as needed ◆ Prints return shipping labels as needed ◆ Special projects and assignments



Appraisal 4 You

• Winter Springs, FL

• Office Manager

  • Sep 2007 - Sep 2014

  ◆ Assist clients by providing all necessary instructions, information and invoices ◆ Established close relations with bank executives, mortgage brokers and borrowers ◆ Answering general and complex questions while maintaining a multi line phone system ◆ Scheduled client appointments and maintained up-to-date confidential client files ◆ Assist in daily end of the month invoicing. ◆ Analyze employee performance and identify courses of action, which includes corrective action, performance development plans and yearly reviews. ◆ Held weekly training sessions for appraisers and staff working within the office ◆ Meet regularly with owners to discuss any concerns and to go over any upcoming changes in policy, procedure, products or services. ◆ Manage day-to-day activities to help ensure our customer’s, appraiser's, and the company’s needs are met while adhering to company polices and core values.



GreenPoint Mortgage

• Financial Services
• 1 - 100 Employee

• Closer II

  • Mar 2005 - Sep 2007

  ◆ Review files for adherence to company policy, investor guidelines, and regulatory standards of the industry. ◆ Collect information and perform data input required to generate loan documents to create enforceable and saleable mortgage loans for the secondary market. ◆ Review files for accuracy and completeness. ◆ Communicate with agents to obtain outstanding conditions necessary to meet loan requirements for funding. ◆ Work up final funding figures and perform data input to generate accounting documentation for disbursement of funds.



Appraisal 4 you

• Appraiser Trainee

  • Jan 2004 - Mar 2005

  ◆ Appraise various types of real property to establish values for tax assessment purposes and to recommend changes in valuation. ◆ Estimate property value by conducting site inspections and using standardized market, cost and income valuation approaches. ◆ Scheduled client appointments and maintained up-to-date confidential client files ◆ Gather and analyze information from a variety of sources, in order to update information for assessment and taxation purposes.. ◆ Prepare various records and reports, including those related to appraisals of real property. Held weekly training sessions for appraisers and staff working within the office



banfield the pet hospital

• Practice Manager

  • Mar 2002 - Mar 2005

  ◆ Partner with the Chief of Staff to manage the hospital to provide consistent high quality care and exceptional service to pets and clients and to maximize efficiency, productivity and profitability. ◆ Regularly supervise the team of paraprofessionals in the hospital, consisting of at least 6 associates ◆ Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information. ◆ Partner with the Medical Director, Field Director, and Chief of Staff to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate paraprofessional staff. ◆ Effectively create and maintain paraprofessional schedules.