Senior Accounts Receivable Analyst

• Mar 2023 - Present

Accounts Receivable Analyst

• Jul 2021 - Mar 2023

PAA2

• Nov 2019 - Jul 2021

Promotions from TTB

TTB

• Oct 2019 - Nov 2019

Rollover and promotion from PAA1

PAA1

• Jun 2019 - Oct 2019

Operations Manager/AGM

• May 2017 - Apr 2019

Residence Inn Columbia West/Lexington opening management team.

Lead Guest Receptionist

• Apr 2016 - May 2017

Responsible for Front Office operations and staff.

Guest Services

• Nov 2015 - Apr 2016

Towneplace Suites Columbia NW opening team member.

Director of Operations

• Jun 2015 - Nov 2015

Oversaw the daily operations and problem solved for 2 Wyndham hotels in departments including front desk, housekeeping, and maintenance. Assisted in developing and budgeting renovations/rebranding of hotels and new restaurant. Oversaw the daily operations and problem solved for 2 Wyndham hotels in departments including front desk, housekeeping, and maintenance. Assisted in developing and budgeting renovations/rebranding of hotels and new restaurant.

General Manager

• Dec 2012 - May 2015

Managed the daily operations of an 82 room, limited service hotel with a staff of 25-30 employees. Met and exceeded monthly service and revenue goals. Served as Director of Sales by managing both leisure and corporate group reservations and gathering leads for new business. Raised Tripadvisor rankings in the Columbia area from #25 to #12. Gained certifications through IHG in General Manager Certification, Managing Express Start, HOLIDEX Plus, IHG Way of Sales, and PERFORM with Price Optimization. Show less

Front Office Manager/Assistant General Manager

• Feb 2012 - Dec 2012

Participated in the Manager in Training (MIT) position by working alongside the General Manager and Director of Sales. Cross-trained in all departments including housekeeping, maintenance, food and beverage, and sales. Ran the entire Front Office and raised OSAT scores to receive IHG Torchbearer Award which requires an OSAT score of 95 or higher for the year. Participated in the Manager in Training (MIT) position by working alongside the General Manager and Director of Sales. Cross-trained in all departments including housekeeping, maintenance, food and beverage, and sales. Ran the entire Front Office and raised OSAT scores to receive IHG Torchbearer Award which requires an OSAT score of 95 or higher for the year.

Carolina Caller

• Sep 2010 - Mar 2012

Personally raised over $25,000.00 to help with Financial Assistance and Scholarships for the University of South Carolina by calling Alumni and Friends of the University for their support. Personally raised over $25,000.00 to help with Financial Assistance and Scholarships for the University of South Carolina by calling Alumni and Friends of the University for their support.

Crew Member

• Apr 2010 - Aug 2010

Worked as a team with other crew members to demonstrate great customer service while efficiently serving customers and maintaining a clean work space. Worked as a team with other crew members to demonstrate great customer service while efficiently serving customers and maintaining a clean work space.

Shift Lead

• Apr 2007 - Apr 2010

Supervised employees and reported on their performance and worked with other employees to productively serve the customers in a time efficient manner. Supervised employees and reported on their performance and worked with other employees to productively serve the customers in a time efficient manner.