Experience

ORNL Federal Credit Union

• United States
• Banking
• 200 - 300 Employee

• Vice President, IT - Core Services

  • Feb 2022 - Present

• Assistant Vice President, IT - Core Services

  • Feb 2021 - Feb 2022

  Leads the core and system development efforts and supports vendors to sustain and enhance both high performance and high reliability of ORNL Federal Credit Union's Core Banking Systems. Actively strives for 100% SLA of all Core Systems and peripheral systems which rely on ORNL Federal Credit Union's banking core.Actively works with and manages vendors who deliver core and custom software development and core banking services.Leads strategic and operational planning for Core Services and Form Workflow practices, focusing on meeting business needs and requirements through data functions, workflow optimization, forms optimization and data warehousing.Ensure continuous delivery of data services and workflow processes through oversight of service level agreements and performance targets.Responsible for enterprise data integrity, forms and process engineering, custom development and management of vendors who support these endeavors. Works closely with ORNL FCU’s executives and stakeholders in other departments in order to identify, recommend, develop, implement, and support analytic solutions, forms editing, core processing and process improvements.Experience with data management, enterprise processes management and custom development.Experience with SQL and database management.Experience in leading a team of IT professionals in an enterprise management system setting.Experience with Symitar and Symitar PowerOn.Takes a highly conceptual business need and translates it into a technical structure that can be concretely implemented. Builds relationships at all levels of the organization.Understands business problems and translates those problems into automated and non-automated solutionsApplies technical skills abd common sense required to ensure technical solutions are efficient and optimal.Analyze and design complex systems within a minimum timeframe. Show less

• Manager, Core Services

  • Apr 2019 - Feb 2021

  Leads the core and system development efforts and supports vendors to sustain and enhance both high performance and high reliability of ORNL Federal Credit Union's Core Banking Systems. Actively strives for 100% SLA of all Core Systems and peripheral systems which rely on ORNL Federal Credit Union's banking core.Actively works with and manages vendors who deliver core and custom software development and core banking services.Leads strategic and operational planning for Core Services and Form Workflow practices, focusing on meeting business needs and requirements through data functions, workflow optimization, forms optimization and data warehousing.Ensure continuous delivery of data services and workflow processes through oversight of service level agreements and performance targets.Responsible for enterprise data integrity, forms and process engineering, custom development and management of vendors who support these endeavors. Works closely with ORNL FCU’s executives and stakeholders in other departments in order to identify, recommend, develop, implement, and support analytic solutions, forms editing, core processing and process improvements.Experience with data management, enterprise processes management and custom development.Experience with SQL and database management.Experience in leading a team of IT professionals in an enterprise management system setting.Experience with Symitar and Symitar PowerOn.Takes a highly conceptual business need and translates it into a technical structure that can be concretely implemented. Builds relationships at all levels of the organization.Understands business problems and translates those problems into automated and non-automated solutionsApplies technical skills abd common sense required to ensure technical solutions are efficient and optimal.Analyze and design complex systems within a minimum timeframe. Show less



BeLit, Inc.

• United States
• Construction
• 1 - 100 Employee

• System Administrator

  • Dec 2017 - Mar 2019

• System Administrator/Project Manager

  • Dec 2017 - Mar 2019



True House, Inc.

• Customer Service Manager

  • Aug 2006 - Dec 2017

  Developed and managed customer service staff where primary and critical customer processes were tracked and centralized to one departmentSystem liaison for a variety of customer’s internet based task scheduling/order invoicing software; attended training sessions, meetings and carried out customer requested processes as desiredAnalyzed designs, data produced from design BOM’s, product costs & customer product usage in order to provide & maintain competitive pricing to customersCreated, analyzed & maintained a large variety of reports including but not limited to sales, backlogs, inventory costs, market share, mastered engineering design changes & customer price lists Show less

• Project Manager

  • Aug 2006 - Dec 2017

  Lead database implementation group to convert structural engineering firm and two manufacturing facilities to an integrated accounting and enterprise resource planning (ERP) softwareWorked independently with department managers to document, analyze and modify data collection processes and procedures to adapt to new softwareCustomized maintenance tables, recreated currently used reports in the new database and created new reports through the use of FoxPro to ensure critical processes remained intactContinued maintenance after implementation of ERP software, coordinated updates and ensured smooth transitions between updates, solved user problems or user requests for improvement, communicated with software company for troubleshooting & resolving system issuesProvided support & detailed user feedback to software company to assist fellow customers & resolve software issuesTrained employees companywide on new or revised operating procedures related to new ERP software and relevant customer processes. Show less



Quality Built

• United States
• Construction
• 1 - 100 Employee

• Sales & Marketing Assistant

  • Oct 2005 - Jul 2006

  Researched data for the preparation of presentations given at the annual company seminar in Denver, ColoradoHelped establish company’s presence as a vendor at the 2006 International Builder Show in Orlando, FloridaProvided data research for presentations given at event. Created marketing materials for post event feedback

• Risk Assessment Project Coordinator

  • Jan 2005 - Oct 2005

  Created detailed, highly confidential risk analysis reports for residential homebuilders and insurance companiesCreated & managed reports to track progress and maintain schedules for all projects from beginning to end, including communications with executive level customers, contracts, funds received, product deliverables and customer feedbackProactive in ensuring department met ISO 9000 guidelines by creating new processes and documents for more effective time management



Advantage One Equity Services

• Oak Ridge, TN

• Loan Consultant

  • Jul 2001 - Feb 2002

  Worked with homeowners to find lenders for home refinancing Worked building relationships with new and existing lenders Built great relationships for repeat business and referrals Received production bonus in first four months Awarded additional bonus for continued efficiency and assisting branch manager with training new hires Worked with homeowners to find lenders for home refinancing Worked building relationships with new and existing lenders Built great relationships for repeat business and referrals Received production bonus in first four months Awarded additional bonus for continued efficiency and assisting branch manager with training new hires



Monarch Grand Vacations

• United States
• Real Estate

• Department Manager

  • Dec 1998 - Jun 2001