Melanie Dowding

B2C Director at Emerald Works at Emerald Works
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB

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5.0

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I was lucky enough to work under Mel during her time as Managing Editor at the Money Advice Service. She always went to bat for the team and never shied away from difficult conversations – an attribute which meant our content strategy was well thought out and earned her the respect of the team. During her time here, we grew not only our audience, but also our engagement rate. She proved invaluable in terms of getting stakeholder buy in for key digital initiatives and spearheaded our plain language campaign. The latter resulted in us being awarded a Clear English Standard certification and our website being much more accessible to users. I learnt plenty from Mel and being on her team greatly helped my personal development. I would not hesitate to recommend her for leadership roles.

Melanie is a great leader who has a very inclusive & collaborative style. On our recent projects together at Which? - including the re-design of the homepage and a global navigation system - she led from the front, managed a complex set of senior stakeholders, worked hard to create a really positive team atmosphere and shared vision from the outset, and ultimately delivered two complex projects with minimal fuss, ahead of deadline and on budget. In my opinion her key strengths are: - a real understanding of digital and everything that goes into delivering a quality digital product from UX, design, UI dev, project planning and technical architecture. She is also particularly knowledgeable on digital content strategy and editorial requirements (not surprising given her long service as Head of Digital content at Which?) - a proven ability to deliver no matter the obstacles - excellent managerial and leadership skills to motivate an extended team of 20+ people ( and manage a budget in doing so of well over £1million) - managing to keep a cool-head with multiple stakeholders with various different agendas, and steer projects through these potential blockers to successful completion - a unique ability to hire and build exceedingly specialised and diverse teams from scratch that are effective, cohesive and well motivated. Understandably these team members she personally recruited had great respect and loyalty for Melanie - which obviously made for a very positive team environment.

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Credentials

  • Certified Scrum Product Owner
    Scrum Alliance
    Sep, 2015
    - Nov, 2024
  • UXQB® Certified Professional for Usability and User Experience – Foundation Level
    iSQI GmbH

Experience

    • United Kingdom
    • E-Learning Providers
    • 1 - 100 Employee
    • B2C Director at Emerald Works
      • Jan 2020 - Present

    • United Kingdom
    • E-Learning Providers
    • 1 - 100 Employee
    • Head of Content, Marketing and Learner Engagement
      • Apr 2017 - Present

    • Head of Content and Marketing
      • Apr 2017 - Jan 2020

    • B2C Director
      • Mar 2019 - Jan 2020

      Mind Tools Ltd was acquired by Emerald Learning which is part of the Emerald Group in March 2019. My role focuses on the B2C side of the business, primarily through Mindtools.com.

    • Financial Services
    • 1 - 100 Employee
    • Managing Editor
      • Jul 2015 - Apr 2017

    • Digital Content Marketing Manager
      • Dec 2013 - Jul 2015

    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • Head of Digital Content
      • Jan 2010 - Sep 2013

      Leading a team of digital experts across campaigning, social, search, video, analytics and day-to-day publishing operations. * Driven record levels of natural search traffic* Implemented award-winning social media strategy.* Content-lead on digital strategy across portfolio of sites* Implementation of strategies to significantly drive consumer engagement* Product manager for home page and global navigation

    • Deputy editor (online)
      • Aug 2007 - Jan 2010

    • Head of news
      • Jan 2007 - Sep 2007

    • Newspaper Publishing
    • 700 & Above Employee
    • News editor, The Argus
      • Feb 2003 - Jan 2007

    • Newspaper Publishing
    • 1 - 100 Employee
    • Deputy Content Editor, Hull Daily Mail
      • Jan 2001 - Mar 2003

Education

  • NCTJ
    NCE, Newspaper journalism
    1996 - 1996
  • Cornwall College
    Post graduate NCTJ diploma, Newspaper Journalism
    1994 - 1995
  • Lancaster University
    Bachelor of Arts (BA), English Literature and Religious Studies
    1991 - 1994

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