Melanie Danh
Senior Customer Service Manager at Matrix Education- Claim this Profile
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English Native or bilingual proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Danielle Co
Melanie is a personable, customer focused, detailed orientated employee. Always reliable she is easy to get on with, motivated by outcomes and knows how to work well as part of the team or as the leader of the group. I would recommend Mel to any organisation, she would be an asset to any workplace.
Danielle Co
Melanie is a personable, customer focused, detailed orientated employee. Always reliable she is easy to get on with, motivated by outcomes and knows how to work well as part of the team or as the leader of the group. I would recommend Mel to any organisation, she would be an asset to any workplace.
Danielle Co
Melanie is a personable, customer focused, detailed orientated employee. Always reliable she is easy to get on with, motivated by outcomes and knows how to work well as part of the team or as the leader of the group. I would recommend Mel to any organisation, she would be an asset to any workplace.
Danielle Co
Melanie is a personable, customer focused, detailed orientated employee. Always reliable she is easy to get on with, motivated by outcomes and knows how to work well as part of the team or as the leader of the group. I would recommend Mel to any organisation, she would be an asset to any workplace.
Experience
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Matrix Education
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Australia
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Primary and Secondary Education
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1 - 100 Employee
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Senior Customer Service Manager
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May 2015 - Present
- Respond to incoming calls, emails and other message from customers and give them the right answers and directions. - Managing one of the five tuition colleges, liaising with building management with any concerns. - Building and maintaining strong relationships with all client bases . - Assisting in implementing strategies developed and established by management. - Training new staff members on company core values, standard call procedures application, tools and resources while completing daily tasks. - Reporting Daily on marketing stats to the CEO. Show less
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Education
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2011 - 2011
TAFE NSW
Certificate III - Event Management, Event Manangement -
2001 - 2006
Macarthur Girls High School
High School
Community
