Melanie Craig
Risk Manager at DePaul Community Health Centers- Claim this Profile
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Bio
David Martinez
Excellent skills in change management and process assessment and improvement for Medicare/Medicaid special needs plan.
Susan Mulderick
I have worked with Melanie at two different organizations at which she has been employed. Our working relationship has covered a total of 16 years. We have collaborated on multiple projects covering quality assurance, risk management, performance improvement and accreditation. In all of these situations she has displayed high level skills of organization, knowledge of subject matter, critical thinking and thoroughness of her work. She develops excellent plans for managing a project is displays skill in keeping multiple departments and individuals on track to complete the plan. Melanie has built strong relationships with professionals in other performance improvement and accreditation organizations which has benefited the organization in which she works. These relationships have helped with understanding the nuances of various accreditation bodies thereby paving the way for successful accreditation. In the years we have worked together I have always felt confident in her ability to achieve her goals. I have also felt that she has been a very strong and effective individual to the organizations in which we have worked.
David Martinez
Excellent skills in change management and process assessment and improvement for Medicare/Medicaid special needs plan.
Susan Mulderick
I have worked with Melanie at two different organizations at which she has been employed. Our working relationship has covered a total of 16 years. We have collaborated on multiple projects covering quality assurance, risk management, performance improvement and accreditation. In all of these situations she has displayed high level skills of organization, knowledge of subject matter, critical thinking and thoroughness of her work. She develops excellent plans for managing a project is displays skill in keeping multiple departments and individuals on track to complete the plan. Melanie has built strong relationships with professionals in other performance improvement and accreditation organizations which has benefited the organization in which she works. These relationships have helped with understanding the nuances of various accreditation bodies thereby paving the way for successful accreditation. In the years we have worked together I have always felt confident in her ability to achieve her goals. I have also felt that she has been a very strong and effective individual to the organizations in which we have worked.
David Martinez
Excellent skills in change management and process assessment and improvement for Medicare/Medicaid special needs plan.
Susan Mulderick
I have worked with Melanie at two different organizations at which she has been employed. Our working relationship has covered a total of 16 years. We have collaborated on multiple projects covering quality assurance, risk management, performance improvement and accreditation. In all of these situations she has displayed high level skills of organization, knowledge of subject matter, critical thinking and thoroughness of her work. She develops excellent plans for managing a project is displays skill in keeping multiple departments and individuals on track to complete the plan. Melanie has built strong relationships with professionals in other performance improvement and accreditation organizations which has benefited the organization in which she works. These relationships have helped with understanding the nuances of various accreditation bodies thereby paving the way for successful accreditation. In the years we have worked together I have always felt confident in her ability to achieve her goals. I have also felt that she has been a very strong and effective individual to the organizations in which we have worked.
David Martinez
Excellent skills in change management and process assessment and improvement for Medicare/Medicaid special needs plan.
Susan Mulderick
I have worked with Melanie at two different organizations at which she has been employed. Our working relationship has covered a total of 16 years. We have collaborated on multiple projects covering quality assurance, risk management, performance improvement and accreditation. In all of these situations she has displayed high level skills of organization, knowledge of subject matter, critical thinking and thoroughness of her work. She develops excellent plans for managing a project is displays skill in keeping multiple departments and individuals on track to complete the plan. Melanie has built strong relationships with professionals in other performance improvement and accreditation organizations which has benefited the organization in which she works. These relationships have helped with understanding the nuances of various accreditation bodies thereby paving the way for successful accreditation. In the years we have worked together I have always felt confident in her ability to achieve her goals. I have also felt that she has been a very strong and effective individual to the organizations in which we have worked.
Credentials
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Six Sigma Green Belt
-Jun, 2018- Oct, 2024 -
Managed Healthcare Professional
America's Health Insurance Plans (AHIP)May, 2017- Oct, 2024 -
Professional, Academy for Healthcare Management (PAHM)
America's Health Insurance Plans (AHIP)Aug, 2015- Oct, 2024 -
Certified Leadership Development Trainer
Alabama Industrial Development Training Institute (AIDT)Oct, 2008- Oct, 2024 -
Certified Practitioner of Healthcare Quality (CPHQ)
National Association for Healthcare QualityJan, 2022- Oct, 2024
Experience
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DePaul Community Health Centers
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Risk Manager
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Jan 2022 - Present
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Peoples Health
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United States
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Insurance
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300 - 400 Employee
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Administrator, Special Needs Program
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Dec 2011 - Dec 2021
Oversight of CMS model of care regulations for the dual-eligible program, policies and procedures, and programs monitoring and evaluation. Oversight of CMS model of care regulations for the dual-eligible program, policies and procedures, and programs monitoring and evaluation.
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Service Excellence, Inc.
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United States
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Owner/Consultant
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Jan 2002 - Dec 2012
Consulting services for Organizational Development, Process Improvement, Project Management, Facilitation, Healthcare Accreditation Consulting services for Organizational Development, Process Improvement, Project Management, Facilitation, Healthcare Accreditation
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Accreditation Manager
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Aug 1996 - Aug 2002
Oversight of Performance Improvement, Joint Commission accreditation, and Guest Relations Oversight of Performance Improvement, Joint Commission accreditation, and Guest Relations
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Director, Quality Assessment and Risk Management
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May 1987 - Aug 1996
Directed medical staff services, Joint Commission accreditation, quality improvement, case management, and risk management. Directed medical staff services, Joint Commission accreditation, quality improvement, case management, and risk management.
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Education
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Loyola University New Orleans
Bachelor’s Degree, Human and Organizational Development -
LSU Shreveport
Master of Business Administration - MBA