Melanie Cole
Head of RSC at Clermont Hotel Group- Claim this Profile
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Bio
Sarah Davis
I worked with Melanie at the Langham London. Whilst working with Melanie I found her to be a very positive person and one of the best hotel managers I have worked with. She runs the Front Office team like no other. Melanie is proactive, result oriented, highly organised and is always ready to get the job done. She has excellent 5 star customer service skills and can resolve any guest issue. Melanie assisted me greatly with my groups that came and stayed at the hotel. It was a pleasure working with Melanie and she is a great asset to any company.
Sarah Davis
I worked with Melanie at the Langham London. Whilst working with Melanie I found her to be a very positive person and one of the best hotel managers I have worked with. She runs the Front Office team like no other. Melanie is proactive, result oriented, highly organised and is always ready to get the job done. She has excellent 5 star customer service skills and can resolve any guest issue. Melanie assisted me greatly with my groups that came and stayed at the hotel. It was a pleasure working with Melanie and she is a great asset to any company.
Sarah Davis
I worked with Melanie at the Langham London. Whilst working with Melanie I found her to be a very positive person and one of the best hotel managers I have worked with. She runs the Front Office team like no other. Melanie is proactive, result oriented, highly organised and is always ready to get the job done. She has excellent 5 star customer service skills and can resolve any guest issue. Melanie assisted me greatly with my groups that came and stayed at the hotel. It was a pleasure working with Melanie and she is a great asset to any company.
Sarah Davis
I worked with Melanie at the Langham London. Whilst working with Melanie I found her to be a very positive person and one of the best hotel managers I have worked with. She runs the Front Office team like no other. Melanie is proactive, result oriented, highly organised and is always ready to get the job done. She has excellent 5 star customer service skills and can resolve any guest issue. Melanie assisted me greatly with my groups that came and stayed at the hotel. It was a pleasure working with Melanie and she is a great asset to any company.
Experience
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Clermont Hotel Group
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United Kingdom
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Hospitality
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100 - 200 Employee
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Head of RSC
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Sep 2021 - Present
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Director of Front of House Operations
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May 2015 - Oct 2020
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Front Office Manager
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Jan 2009 - Apr 2015
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Acting Front Office Manager
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Jan 2008 - Dec 2008
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Assistant Front Office Manager
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Jun 2005 - Dec 2007
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Senior Assistant Manager for Front Office
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Aug 2004 - Jun 2005
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Assistant Manager for Front Office (Duty Manager)
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Jul 2002 - Aug 2004
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Executive Floor Manager (Club Lounge)
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Dec 2000 - Mar 2002
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Executive Floor Attendant (Club Lounge)
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May 2000 - Nov 2000
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Receptionist
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Mar 2000 - May 2000
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Food and Beverage Cost Controller Trainee
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Jan 2000 - Mar 2000
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Education
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1998 - 1999
International Hotel School
Hotel Management Course at The International Hotel School, Sandton South Africa, Diploma in Hospitality
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