Experience

Infused Solutions, LLC

• Government Administration
• 1 - 100 Employee

• Deputy Program Manager

  • Jun 2012 - Present

  BAMC

• Program Manager

  • Jun 2012 - Jun 2015

  DLA Responsible for the smooth operation of day–to-day activities of 150 + contracted employees at Defense Logistic Agency ( West and East Coast). Provide exceptional customer service and assist in meeting the mission of each Task Order. • Recruit, select, orient, train, assign, on board, schedule, coach, counsel and discipline employees as necessary • Planning the overall program and monitoring the progress • Managing risks and issues and taking corrective measurements •… Show more Responsible for the smooth operation of day–to-day activities of 150 + contracted employees at Defense Logistic Agency ( West and East Coast). Provide exceptional customer service and assist in meeting the mission of each Task Order. • Recruit, select, orient, train, assign, on board, schedule, coach, counsel and discipline employees as necessary • Planning the overall program and monitoring the progress • Managing risks and issues and taking corrective measurements • Implement customer service standards • Identify and determine process improvements and implement any necessary changes • Review compensation actions and enforce program policies and procedures • Developed partnerships with COR’s • Provide resource /task order management reporting • Implement contract modification requests • Conduct weekly site quality assurance visits and problem solving • Provide technical assistance, policy interpretations and consultation on program and program evaluation/accountability issues through guidance materials, trainings, on-site visits, and verbal and/or written communication to the field • Ensure deliverables are meet in a timely manner • All other duties as assigned



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Children Lead/ New Hire Trainer

  • Apr 1999 - Jun 2012

  Texas



TDCJ-ID

• CORRECTIONS/DEPARTMENT COORDINATOR

  • Oct 1990 - Feb 2011

  TEXAS