Experience

ARKET

• Sweden
• Retail
• 400 - 500 Employee

• Department Manager

  • May 2018 - Present



ZARA

• Shop Manager

  • Apr 2016 - Oct 2017

  Working along side the management team to ensure a high level of sales. Managing a team of 10 to 15 people on a daily basis ensuring we deliver a high level of customer service.Recruiting new members of staff.Working along side the merchandisers to enforce an outstanding presentation of the store.Dealing with customer complaints. Working with sales rankings and targets on a daily basis to always be aware of our product performance. Managing team schedules and daily planning to ensure perfect organization of the team and of the store. Show less

• Assistant Store Manager

  • Apr 2014 - Apr 2016

  • Working alongside the management team in order to ensure a high level of sales• Supervising employees and setting individual tasks• Dealing with customer complaints• Coaching and training staff to encourage internal growth and promotion• Managing team schedules and organization• Hiring new members of staff• Working towards achieving sales targets on a daily basis

• Assistant Floor Manager/Assistant Store Manager

  • Oct 2012 - Apr 2014

  • Building a brand new team from scratch within a brand new store• Working along side the management team to ensure a high level of sales• Training new members of staff• Working along side the merchandisers in order to have an outstanding presentation of the store• Working towards meeting our sales targets on a daily basis• Assisting the store manager to ensure the perfect running and organization of the store

• Department Manager

  • Jan 2012 - Sep 2012

  • Providing a high level of customer service to ensure customer satisfaction• Working with sales rankings on a daily basis to ensure the maximum level of sales• Assisting with merchandising, moves maintenance and general store duties• Checking and sorting through store deliveries• Handling cash



ZARA

• Assistant Store Manager

  • Jan 2011 - Oct 2011

  • Assisting and supporting the store manager and department managers• Overseeing the store and providing management coverage on both departments• Recruiting/training new members of staff• Managing deliveries and placing orders using sales information provided to ensure a high level of sales• Controlling customer returns and dealing with customer complaints• Handling, counting and ensuring the safe keeping of the daily cash at the end of each working day

• Sales Advisor/Visual Merchandiser/Assistant Department Manager

  • Mar 2007 - Jan 2011

  This is the time that I first moved to the Netherlands. I began as a sales assistant and worked my way up to a visual merchandiser of the ladies department and then I went on to be a floor assistant manager also within the ladies department. As a visual merchandiser I really learned a lot.It was a huge responsibility for such a big and busy department. My responsibilities included:• Ensuring high and commercial merchandising standards in order to meet our sales targets• Taking responsibility for the layout of the floor as far as making decisions as to what products are presented inthe store and the placement of new products• Checking the sales performance of stock on a daily basis in order to be aware immediately of any changes inproduct sales• Attending new store openings to provide assistance to ensure a successful opening• Training potential merchandisers for existing Zara storesIn my time working in Amsterdam that is where I really saw potential to grow within the company and I grabbed that opportunity with both hands. I started working part time for four days a week and from there decided to really push myself to learn and to grow not only professionally but also personally. I was very hungry to learn. My management journey started from there and just took off. Show less