Experience

Medrio

• United States
• Software Development
• 100 - 200 Employee

• Quality Systems Engineer

  • Jan 2021 - Present

• Sr. Technical Support Associate

  • Dec 2018 - Jan 2021



Super (hellosuper.com)

• United States
• Consumer Services
• 1 - 100 Employee

• Operations Associate

  • Mar 2018 - Dec 2018

  Providing comprehensive property management through triage and processing of all incoming calls, chats, emails and texts from outside entities including subscribers, prospective subscribers, realtors, title agencies, and service companies in a startup environment. Managing claims from beginning to end, including heavy scheduling and appointment management, servicer reporting, adjudication of claims, and billing of clients and customers. Providing comprehensive property management through triage and processing of all incoming calls, chats, emails and texts from outside entities including subscribers, prospective subscribers, realtors, title agencies, and service companies in a startup environment. Managing claims from beginning to end, including heavy scheduling and appointment management, servicer reporting, adjudication of claims, and billing of clients and customers.



Delta Dental Ins.

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Analyst

  • Oct 2013 - Sep 2017

  Verified accuracy of all subscriber billing and enrollment data. Compiled and issued reports to billing and enrollment departments for all discrepancies found. Detected and documented all possible internal audit issues and follow-up of all errors. Spearheaded development of a query with the IT department to instantly identify QA discrepancies, streamlining the process by over half the time. Development, review, editing, drafting and publishing of standard operating procedures (SOPs) for the QA department. Analyzed procedures and submitted ideas to streamline processes that resulted in a divisional cost-savings equivalent of 2 full-time employees. Show less