Melanie Farves
Advanced AI Data Trainer at Invisible Technologies Inc.- Claim this Profile
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Bio
Credentials
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CompTIA Security+
CompTIAAug, 2022- Nov, 2024 -
Salesforce Certified Platform App Builder Certification
SalesforceJun, 2023- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceMay, 2023- Nov, 2024
Experience
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Invisible Technologies Inc.
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United States
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Business Consulting and Services
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700 & Above Employee
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Advanced AI Data Trainer
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Jul 2023 - Present
AI Prompt Engineer | SFT | RLHF AI Prompt Engineer | SFT | RLHF
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FieldRoutes, a ServiceTitan company
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Revenue Data Analyst
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Sep 2022 - Mar 2023
Utilizing Salesforce CRM, numerous tasks were performed to include:• Data Migration - Imported and exported data via csv files along with Excel, the data import wizard, and data loader• Data Analysis and Maintenance - Cleaned over 900 contracts, quotes, and opportunities• Created training documentation for internal users• Approved quotes and other user requests• Created 1000+ reports, accounts, contacts, leads, and other records as needed for marketing campaigns
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Graphic Design Apprentice
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Mar 2020 - Sep 2022
Main responsibilities: • Manipulated and produced high quality images for various companies while utilizing Photoshop, Illustrator and InDesign• Assisted in the design of websites via the company's online CMS profile• Created web-ready images ideal for search engine optimizationUtilized Salesforce CRM as an end user and became familiar with:• Creating and assigning tasks• Dynamics dashboards and components• Chatter
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Customer Support Agent
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Aug 2019 - Mar 2020
• Assisted customers via Freshdesk with phone and email inquiries• Completed cases in a timely fashion to comply with company SLA timelines• Quickly gained vast knowledge of company software and guided customers through issues daily
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U.S. Air Force Reserve
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United States
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Armed Forces
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700 & Above Employee
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Client Services Technician
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Nov 2018 - Mar 2021
• Delivered system support in person and on the phone to command, faculty, and staff • Processed and monitored ticketing reporting systems • Performed administrative fixes for over 2,000 clients in the Reserve Command • Delivered system support in person and on the phone to command, faculty, and staff • Processed and monitored ticketing reporting systems • Performed administrative fixes for over 2,000 clients in the Reserve Command
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Client Service Technician
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Aug 2015 - Nov 2018
• Delivered system admin and problem resolution support in person and on the phone to students, faculty, and staff • Processed and monitored ticketing reporting systems; coordinated and controlled IT activities for $35M communications systems and equipment base wide • While lead helpdesk technician, oversaw troubleshooting and resolution of 235 tickets supporting 9.3K users in USAF Air Education and Training Command's largest training base • Delivered system admin and problem resolution support in person and on the phone to students, faculty, and staff • Processed and monitored ticketing reporting systems; coordinated and controlled IT activities for $35M communications systems and equipment base wide • While lead helpdesk technician, oversaw troubleshooting and resolution of 235 tickets supporting 9.3K users in USAF Air Education and Training Command's largest training base
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Education
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2017 - 2020
University of Maryland University College
Bachelor of Science - BS, Major : Web and Digital Design | Minor : Computer Science -
2017 - 2018
University of Maryland Global Campus
Associate of Arts - AA, Computer Studies
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