Experience

PreScouter, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Sales Development Representative

  • Feb 2023 - Present

• Appointment Coordinator

  • Dec 2016 - Present



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• MIS/RTA Specialist

  • Jul 2015 - Dec 2016

  > On time Creating and submission of daily critical Workforce performance data. > catering to any information needs in regards to Work data analysis and simplification > Management of critical workforce credentials. > Management of Real time workforce allocation and scheduling > Analysis of real time workforce performance.

• Medical Analyst

  • Sep 2014 - Jul 2015

  > Analyze/submit medical device reports to FDA (Food and Drug Administration).> Determine if the complaint is reportable or not reportable. > Meeting daily work allocation. > Passing monthly performance metrics.

• Level 2 Team Lead Support

  • May 2014 - Aug 2014

  > Management and supervision of a team with 15-20 agents. Including Coaching, Monitoring, evaluation and ensuring team aptitude towards work are at its best > Ensuring correspondence from Both Management and Client are addressed in a timely manner > Ensuring Work allocations are completed within the turn- around time. > Reports such as critical end of day Work items Data/count are submitted consistently. > Ensuring Company policies are being consistently followed.

• Quality Analyst

  • Apr 2011 - Jun 2014

  >Evaluation of critical and non-critical work queues ensuring process is completed accurately to avoid any costumer/client escalation. >Attendance on internal and external calibration sessions with the clients to improve quality scoring and evaluation. >Providing corrective actions on common errors identified to minimize inaccuracy on a particular procedure.

• Back-office Associate

  • May 2009 - Mar 2011

  Working as an associate customer care support for a known utility company in Canada. My role involve work with Microsoft spreadsheets, and word documentations and call care. with the given time I have spent in the company, I have learn a lot in regards with utility back-office works.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Mar 2008 - Jun 2009

  Technical support specialist for connectivity (Internet and local area), e-mail (client and web) for Windows computers, Mac computers and gaming consoles. Also supports technical trouble shooting and setup for Web browsers, Operating system(Windows and Mac), Applications and software including Anti-virus, router and modem manager software and application. Technical support specialist for connectivity (Internet and local area), e-mail (client and web) for Windows computers, Mac computers and gaming consoles. Also supports technical trouble shooting and setup for Web browsers, Operating system(Windows and Mac), Applications and software including Anti-virus, router and modem manager software and application.