Experience

JLS Trading Co.

• United States
• Retail
• 1 - 100 Employee

• Amazon PPC Management Technician

  • Jun 2021 - Present

  I specialized in data maintenance in the Amazon space - the work I did ensured that the products we're managing as a company ran successful PPC campaigns. I specialized in data maintenance in the Amazon space - the work I did ensured that the products we're managing as a company ran successful PPC campaigns.



Confidential (NDA)

• Australia

• Account Closer

  • Jun 2020 - Jun 2021

  I managed client expectations so that cold leads can turn into warm leads ultimately securing conversion and boosting web presence for the brand. Specifically, part of the job is discerning interests and pain points so that we tell them what they're expecting to hear, exactly as they want to hear it. I managed client expectations so that cold leads can turn into warm leads ultimately securing conversion and boosting web presence for the brand. Specifically, part of the job is discerning interests and pain points so that we tell them what they're expecting to hear, exactly as they want to hear it.



National Food Authority

• Albania
• Public Safety
• 300 - 400 Employee

• Food Scientist

  • Feb 2016 - Jun 2020

  Oversaw daily assignments in line with overall office productivity. Here are only a few of the tasks I managed while in this role: • Conducted laboratory analyses for rice grains, making sure that daily deliverables are accomplished • Wrote assigned research proposals and applied revisions based on deliberations during presentations • Accomplished reports and spearheaded progress tracking on projects • Coordinated with extra-organizational entities on inter-branch projects Oversaw daily assignments in line with overall office productivity. Here are only a few of the tasks I managed while in this role: • Conducted laboratory analyses for rice grains, making sure that daily deliverables are accomplished • Wrote assigned research proposals and applied revisions based on deliberations during presentations • Accomplished reports and spearheaded progress tracking on projects • Coordinated with extra-organizational entities on inter-branch projects



Technical & Scientific Application, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Order Management Officer

  • Jun 2015 - Feb 2016

  Processed customers' requests with customer satisfaction at the focus of our work conduct; handled multiple types of software relevant to the customer relationship lifecycle. • Classified and resolved tickets for concerns received through a ticketing system • Secured a clear line of communication to other departments for completion of certain processes • Corroborated on continuity of tasks through inter-departmental communication lines Processed customers' requests with customer satisfaction at the focus of our work conduct; handled multiple types of software relevant to the customer relationship lifecycle. • Classified and resolved tickets for concerns received through a ticketing system • Secured a clear line of communication to other departments for completion of certain processes • Corroborated on continuity of tasks through inter-departmental communication lines



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2013 - Jun 2015

  Actively resolved issued concerns and requests through effective collaboration with customers and other company departments. • Performed call backs and effectively resolved customer requests, receiving high ratings in customer surveys • Put forward progressive suggestions on company meetings that streamlined certain work procedures Actively resolved issued concerns and requests through effective collaboration with customers and other company departments. • Performed call backs and effectively resolved customer requests, receiving high ratings in customer surveys • Put forward progressive suggestions on company meetings that streamlined certain work procedures