Experience

BankPacific Ltd.

• 1 - 100 Employee

• • Mar 2019 - Present

• • Jul 2017 - Mar 2019



Diageo

• Science Hub 2, Mckinley Hills, Taguig

• Customer Service Executive

  • Jan 2015 - Jun 2015

  • Responsible for accurately processing POs from customer in a timely manner. • Coordinates with UK and Singapore based logistic group to make sure the orders will be sailed on time. • Responsible for proper and timely communication between Diageo and customers. • Coordinates with commercial managers based in Singapore, giving them updates, informing them of any issues that may arise in the order. • Coordinates with Planners based in UK and Singapore to make sure all SKUs are available and will be served on time. Show less



SC Johnson Phils, ROHQ

• Customer Service Analyst

  • Mar 2010 - Sep 2014

  Receives PO from Sales for Order Processing using SAP. Coordinates with DHL to make sure the deliveries will be on time. Answers inquiries of our Modern and Traditional Trade customers through emails and calls. Prepares Picklist report for DHL. Prepares Open Orders report for the day. Inform Sales if there are out of stock and/or rationalized SKUs. Receives PO from Sales for Order Processing using SAP. Coordinates with DHL to make sure the deliveries will be on time. Answers inquiries of our Modern and Traditional Trade customers through emails and calls. Prepares Picklist report for DHL. Prepares Open Orders report for the day. Inform Sales if there are out of stock and/or rationalized SKUs.



Emerson Network Power

• Ortigas, Pasig City, Philippines

• Customer Service Associate

  • Oct 2005 - Mar 2009

  Prepares UPS battery quotations and sending them to customers via email or fax. Order batteries, scheduling shipments from Southaven, Baltimore, Ontario Plants, ensuring that the delivery of the batteries is on time. Coordinating with carriers like FedEx/UPS/Southeastern Freight Lines, ensuring they pick up the batteries on time. Coordinates with Customer Engineers for scheduling battery install. Answering inquiries from customers via email or phone calls. Orders drop ship batteries from other vendors, ensuring batteries will be shipped out and delivered on time. Show less



International Exchange Bank

• Senior Service Associate

  • Jun 2002 - May 2004

  Responsible for Tellering functions such as accepting cash/check deposits; paying out money; signature verification; accepting miscellaneous payments. Custodian of inner vault lower combination. ATM cash custodian – loading money, balancing cash against reports generated via ATM. Cross selling products and services to clients. Custodian of bulk cash for other teller’s cash requests. Filing medias at the end of the day, for audit purposes. Responsible for balancing medias from other tellers, ensuring all are posted correctly. Balancing vault cash together with the Branch Cashier. Safe keeps passbooks, checks ensuring all are accounted for. Show less



International Exchange Bank

• Binondo, Manila

• Executive Secretary

  • Aug 1999 - Nov 2001

  Oversees over-all office schedules of Center Head/FVP. Coordinates with the Branch Heads under Binondo Center for any queries or concerns requiring Center Head’s decision. Handles Back-to-Back loan - applications, interest resetting, partial/full payments monitoring. Oversees over-all office schedules of Center Head/FVP. Coordinates with the Branch Heads under Binondo Center for any queries or concerns requiring Center Head’s decision. Handles Back-to-Back loan - applications, interest resetting, partial/full payments monitoring.



Bank of Southeast Asia

• Customer Service Associate

  • May 1997 - Aug 1999

  Responsible for tellering functions Responsible for tellering functions