Experience

Christina Pendleton & Associates, P.C.

• Intake Paralegal

  • Jul 2020 - Present

  Forms strong relationships with potential clients during initial intake calls to get them signed up for representation with the firm Creates and maintains database records for each individual client to allow attorneys to understand the full scope of the case Forms strong relationships with potential clients during initial intake calls to get them signed up for representation with the firm Creates and maintains database records for each individual client to allow attorneys to understand the full scope of the case



Shipt

• United States
• Software Development
• 700 & Above Employee

• Customer Service/ Independent Acquisitions & Logistics Contractor

  • Nov 2018 - Present

  Coordinates scheduling, and logistics as an independent contractor Provides excellent customer service to customers, store personnel, and HQ Coordinates scheduling, and logistics as an independent contractor Provides excellent customer service to customers, store personnel, and HQ



Dominion Energy

• United States
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Apr 2018 - Feb 2019

  Counseled customers regarding billing, credit difficulties, service requests and payment plans Promoted and set up customers service programs for residential and business customers Counseled customers regarding billing, credit difficulties, service requests and payment plans Promoted and set up customers service programs for residential and business customers



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Inbound Customer Service Representative

  • Sep 2017 - Apr 2018

  Handled customer inquiries regarding Medicare status and coverage in a timely matter Met and exceeded daily goals in a high call volume setting while completing work in an authorized time to assure compliance with departmental standards Handled customer inquiries regarding Medicare status and coverage in a timely matter Met and exceeded daily goals in a high call volume setting while completing work in an authorized time to assure compliance with departmental standards



Parallon

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Advisor

  • Jun 2014 - Aug 2017

  Encourage payment form patients for delinquent hospital accounts through credit card, check or payment arrangements and reconciled accounts Encourage payment form patients for delinquent hospital accounts through credit card, check or payment arrangements and reconciled accounts