Experience

Cartel Roasting Co.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Coffee Roaster

  • Jul 2022 - Present

  Created and maintained dynamic coffee roasting schedules to ensure timely distribution of coffee orders. Developed and documented standard operating procedures to guarantee maximum efficiency across the entirety of production team. Leveraged coffee knowledge to develop taste profiles and facilitate coffee tastings. Utilized specialized coffee roasting software (Cropster) to consistently roast coffee according to production standards. Created and maintained dynamic coffee roasting schedules to ensure timely distribution of coffee orders. Developed and documented standard operating procedures to guarantee maximum efficiency across the entirety of production team. Leveraged coffee knowledge to develop taste profiles and facilitate coffee tastings. Utilized specialized coffee roasting software (Cropster) to consistently roast coffee according to production standards.



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Website Specialist III

  • Sep 2020 - May 2021

  Managed e-commerce website projects from start to finish to help small businesses expand their online footprintsEmployed a broad variety of software platforms, including Microsoft Excel, Microsoft Word, Atlassian Jira, and Wordpress content management system to achieve effective and timely project outcomes.First agent in the Website Design Services department to be directly promoted from a technical support role (Website Specialist I) to an E-commerce project management role (Website Specialist III). Consistently exceeded in metric goals, including net promoter score, to exemplify company values. Show less

• Website Specialist I

  • Dec 2019 - Sep 2020

  Leveraged Wordpress and GoDaddy proprietary software knowledge to assist customers with updating websites in real time or via support tickets.Deescalated upset customers to effectively communicate and provide solutions to technical and cosmetic website issues.Regularly exceeded all metric goals, including net promoter score, to ensure high-quality customer experiences.

• Inbound Telephone Sales and Support Agent

  • May 2019 - Dec 2019

  Provided product-based solutions to customers to guarantee long-term results for various website, hosting, and web security issues.Utilized extensive product knowledge, including knowledge of email systems, Wordpress content management systems, Microsoft Office 365 apps, and proprietary softwares to assist customers with a wide variety of issues.Consistently met or exceeded all metric goals, including monthly sales goals and net promoter score, to embody the company’s core standards. Show less



Cartel Roasting Co.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Sep 2017 - May 2019

  Maintained a working knowledge of rotating specialty coffee and made educated recommendations based on flavor profiles Passed both levels 1&2 of training for manually brewed coffee beverages and espresso beverages Developed a knowledge of coffee from both global and local perspectives Nurtured customers’ curiosity about specialty coffee through audible and experiential learning Maintained a working knowledge of rotating specialty coffee and made educated recommendations based on flavor profiles Passed both levels 1&2 of training for manually brewed coffee beverages and espresso beverages Developed a knowledge of coffee from both global and local perspectives Nurtured customers’ curiosity about specialty coffee through audible and experiential learning