Experience

Virginia's Community College System

• United States
• Higher Education
• 100 - 200 Employee

• Chief Technology Officer

  • Sep 2020 - Present

  Provide IT management and leadership services to a diverse group of colleges. Identify, communicate and execute process and procedure improvements across all IT areas. Approve spending and forecast capital expenditures in support of college's growth. Work with different IT support groups and college leadership to reach SLA target availability by delivering high quality IT services. ➤ Shared Services: coordinate and develop, with VCCS leadership, a shared service strategy to allow colleges to use resources collectively and save money by enhancing their support services. ➤ Enhance Teaching Technology Services: identify and promote opportunities to leverage current and emerging technology to support academic excellence in teaching and improve services for students, faculty/deans and staff. ➤ Manage Technology Operation: manage the college’s IT department and provide input into the annual evaluation of technology. Cooperate and assist in understanding the college IT environment and ensure MOU deliverables. ➤ Strategic and Tactical IT Plans: collaborate with other departments in relation to strategic planning for technology and budgeting initiatives that improve the effectiveness of the college technology services, as well as short and long terms projects deployment. ➤ Applications Management Services: establish applications and excellence in software management services through maintaining quality control, correcting issues that arise, and successfully implementing changes that ensure issues are not reoccurring. Ensure that all software and applications security requirements are met. ➤ Lead VCCS and Colleges Enterprise Technology Services Goals: select and prioritize technology initiatives that reflect the VCCS and colleges’ long and short-term strategies, engage executive teams and decision makers through the initiative process and collect their feedback, provide efficient resolutions with a suitable level of security. Show less



AXIS Management Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Enterprise Consulting

  • Mar 2020 - Aug 2020

  Provided global IT consultant services to Selective Services System federal agency. Researched IT infrastructure management and security best practices to support the agency’s mission. In addition, met weekly with the agency’s executive team to address and enhance IT operation services and develop a future improvement plan across all locations. The consulting services covered the following areas: ➤ Federal Information Security Management Act (FISMA) compliance: as part of the annual audit for compliance, using the FISMA standards, worked with external auditors and IT team members to collect documentation and resolve any open items pertaining to the infrastructure including IT systems, network, security, and application development. Provided long and short-term recommendations to enhance the audit results. ➤ United States Government Configuration Baseline (USGCB) implementation: managed the deployment of USGCB images across the agency including collaborating with systems administrators and security analysts to create a "gold" USGCB image that is appropriately customizable and documented for the agency's needs. ➤ PIV cards (for two-factor authentication) deployment: worked with the infrastructure team, security team, and desk services team to finalize the project requirements and security needs, developed a schedule, and conducted a pilot phase across all of the agency offices. Following the pilot phase, I managed and tracked the entire deployment process. ➤ ITIL and ITSM Services: identified the applicable ITIL and ITSM standards and recommended support levels that the IT team would deliver to the agency managers for approval. Assessed a few applications and deployed the VIZOR system to support the ITIL and ITSM through defined incident management standards, a customer portal and self-service capabilities, customized reports, inventory management, and an included knowledge base. Show less



Virginia Department for Aging and Rehabilitative Services (DARS)

• United States
• Government Administration
• 200 - 300 Employee

• Chief Information Officer

  • Nov 2017 - Feb 2020

  Directed and managed DARS IS division services that cover over 50 locations and over 2,000 users state-wide. Oversaw the day-to-day IS services including infrastructure, applications, development, project management, operations, cloud services, procurements and staff functions across IS division. Directly responsible for managing over 45 employees and working with IT leaders and executive team to address any challenges and ensure timely project delivery. Worked with the executive team and DARS partners to add new business value to DARS vision, strategy and client’s needs. ➤ Cloud Strategy: work with IT leaders and experts to develop and standardize the next generation of cloud strategies that provided technology flexibility across cloud vendors.➤ Data Analysis Services: executed with the developer, DBA, and across DARS divisions the new data analysis services based on Microsoft Power BI. Optimize the database structure to support user requests state-wide. ➤ Project Management: coordinate and manage, via the PMO services, the IT projects including internal and outsourcing solutions. Keep open communication to ensure that the projects are delivered on time.➤ Improve Solutions and Technologies: research and recommend new solutions, technologies or initiatives and lead efforts to improve the IT operations, business processes, and shared services.➤ Policy and Procedure: develop policies and procedures that cover sensitive and non-sensitive systems and work with applications owners to execute them and align them with audit requirements.➤ IT Operation Succession Plan: develop a succession plan with IT leaders to help managers thoughtfully equip talent with the resources and skills needed to support continuity of operations and a sustainable future in critical positions. ➤ IT Procurements & Contract Management: responsible for IT procurement services including RFS/RFI and contract negotiation to enhance contract services based on business changes. Show less

• IT Infrastructure Director

  • Jan 2015 - Oct 2017

  Designed, developed, and implemented IT infrastructure & operation services which consisted of DARS functional teams providing global IT resources including: local and cloud data centers, storage services, messaging and directory services, identity and access management, web services and SharePoint, software upgrades, help desk services, and PC and printing support. Managed the technical projects and ensured the effective delivery of services. Supervised 20 employees supporting the infrastructure. ➤ IT Service Delivery & SLA Management: executed enterprise incident, problem and change management processes for supporting major applications and infrastructure state-wide using ITIL, ITSM procedure and standards to minimize failures of production systems. ➤ Video Teleconferencing Services: designed, deployed, and managed statewide video conferencing infrastructure that is based on Polycom, ZOOM technology that is PC based, and smart conference room. ➤ Servers and Citrix Services: managed the servers’ platform and standardized over 100 servers in preparation for cloud roadmap rollout and reconciliation including NAS data storage services. Leveraged the Citrix platform to address the access of applications from the public network while meeting security standards for DR services.➤ Web Sites and SharePoint Services: worked with the web master’s team to manage statewide public and share point services. Organized discovery sessions to create technical and functional documentation for web services.➤ Security Services: collaborated with the security team to complete quarterly vulnerability scanning and determine potential risks. Performed an annual review of existing policies and procedures. ➤ Infrastructure Upgrade: as part of the IT end user’s equipment upgrade life cycle strategy, worked with different towers and project managers to upgrade: PCs, MPS, network LAN/WAN/Firewall, VoIP and Call Manager services, Windows physical/VM and OS upgrade. Show less

• IT System Engineer

  • May 2008 - Dec 2014

  Directed DARS engineering services that covered system design and software upgrades. Oversaw the development of messaging, telecommunications, and infrastructure technical services. Also, acted as a project manager, worked with other engineers, vendors, and managers to ensure engineering services met requirements. Managed the infrastructure aspects of the relocation of the DARS office and collaborated with regional directors to track the progress. ➤ Evaluated and resolved complex technical issues pertaining to critical IT infrastructure. Provided technical support, reviewed open work orders and kept records of customer inquiries and technical solutions for repeat issues.➤ Mentored new engineers and technicians and trained them in daily operations support. ➤ Managed the telecommunications services including switches, WAN circuits, DS3, Ethernet fibers, high speed Internet, VoIP services, cable and fiber optic plant design, documentation, and smartphone and wireless services. Show less



Achva Academic College

• Israel
• Higher Education
• 1 - 100 Employee

• IT Manager

  • Feb 2000 - May 2005

  Managed the IT department and advised the college academic IT research services and development team. Supervised the internal help desk support technicians, database administrators, PC Integration specialists, developers’ team, and web masters. In charge of technology budgeting and procurement for the college including administration and faculty. Initiated IT operational efficiencies by designing and implementing an expandable, reliable and flexible IT service that aligns with the college’s vision and strategic growth.➤ Responsible for the successful delivery of integral IT testing related to computer lab services including faculty and integration testing. ➤ Participated in a committee of local colleges that performed technology analysis to support students and faculty. ➤ Collaborated with college executives and associated research groups to derive the design and operational requirements needed to meet the students’ academic technological needs. ➤ Increased efficiency by restructuring the IT department, standardizing job descriptions, and training staff to meet future technical demands.➤ Created college intranet portal for employees and students to share, search, and provide information about the college and academic programs. ➤ Partnered with business management team to ensure that projects were delivered on time and within the estimated budget Show less

• IT Support Services Lead

  • Feb 1996 - Jan 2000

  Oversaw the college infrastructure and end users’ support including network, help desk, and computer lab operations and services to ensure that all student, faculty, and staff technical issues were resolved in an efficient and timely manner. Supervised 3 help desk specialists that provided end user Tier I/II support across the college and for remote users.➤ Identified and resolved technical problems by guiding students and faculty on various software and applications.➤ Upgraded computer lab and students’ applications to ensure that faculty and student needs were met.➤ Worked closely with NOC team to troubleshoot complicated college network issues. Created and maintained LAN, WAN, Firewall, and documentation as it related to network infrastructure.➤ Completed regularly scheduled checks of network and server health, data base, backup logs, and PC services➤ Developed a bi-weekly report with the network technician to address any issues related to infrastructure health.➤ Recorded Help Desk processes and procedures in an IT manual to expediate training for new team members.➤ Kept an IT equipment inventory with regular audits and maintenance to meet the college policies and procedures. Show less