Experience

PT Sentra Vidya Utama (SEVIMA)

• Indonesia
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Trainer Specialist

  • Feb 2021 - Present

  - Do training for client based on application- Make a curriculum training for trainer- Make a training report- Support client based on application problem- Arrange daily training schedule- Make a documentation for training

• Product Consultant

  • Nov 2019 - Feb 2021

  - Handling support for clients to solve problems based on aplication- Develop knowledge base and FAQ for product support activities- Develop materials and do training for new employees- Work with the customer relations team to evaluate complex customer issues, identify root causes, and obtain resolutions- Work with product development team on new product performance analysis- Make document support activities, customer issues, and resolutions for reference purposes.

• Implementator

  • May 2019 - Feb 2021

  - Migrating data using SQL queries- Solving problems in the application of academic information to clients- Do training for how to use of academic information applications to clients- Mapping migration data sent by clients using excel formulas- Testing applications when there are new features release- Compiling documents from clients to make an archive- Supporting clients based on their problems by chat



PT Sentra Vidya Utama (SEVIMA)

• Indonesia
• IT Services and IT Consulting
• 100 - 200 Employee

• Implementator

  • Aug 2018 - Oct 2018

  - Mapping Data by excel - Collect document from client - Supporting client based on case - Testing application - Update user guide for application - Mapping Data by excel - Collect document from client - Supporting client based on case - Testing application - Update user guide for application