Experience

Exakt, Inc.

• Philippines
• Software Development
• 1 - 100 Employee

• Account Manager

  • May 2022 - Present

  Administrative Tasks- Monitor progress of deliverables in coordination with the Project Management Team to ensure timely and successful delivery during Project implementation.- Communicate clearly the progress of weekly, monthly and quarterly report initiatives to Senior Management by way of submitting the following reports: • Weekly Activity Plan • Call Reports - to be submitted right after the call • Development of an Account Plan - Per account • Sales Pipeline - Monthly basis • Sales Funnel monitoring - Quarterly basis • Collection Forecast - Monthly basis- Responsible in creating, monitoring and executing the plans to close qualified opportunities as set by the management from requirement qualification, design for proposal, bidding process and up to implementation handover.- Establish budgetary and financial requirements from Finance and PMO through the following: • PnL • Cashflow- Ensure clear adherence to a Sales qualification process to ensure correct leveling and placement of opportunity leading to accurate proposal and excellent customer experience.Revenue and Market Development- Provide support to Finance in monitoring and to ensure billings to clients were achieved as expected.- Responsible in Revenue generation and growth based on assigned revenue objective.Relationship- Conducts face to face meeting with customers. Ensure that opportunities are well and properly qualified as expected.- Operate as the lead point of contact for any and all matters specific to clients.- Manage and solve conflicts and problems with customers.- Responsible in covering different levels in the account organization primarily the stakeholders of the account that are involved in the process of selling in Government: • End-users and IT • Technical Working Group • Bids and Awards Committee • Project Consultants • Procurement Secretariat • Managers, Directors, Chiefs, Commissioners • Head of the Procuring Entity Show less

• Sales Support

  • Mar 2022 - May 2022

  - Assist the Sales Group in preparing bid proposals, calling potential clients for schedule of visits etc.- Act as a custodian of all files related to sales and projects.- Coordinates with the Admin regarding Sales requests and other sales-related matters.- Ensures that all company bid documents are updated e.g. Eligibility documents – PhilGeps, Tax Clearance etc.- Assist the Sales in preparing quotations/market research to customers.- Organize all documents, bid files, contracts are all recorded, scanned and filed properly.- Serves as liaison between the Sales, Admin and Technical Resource/PMO.- Assist the Sales in providing Marketing support to customers during events.- Monitors the progress of deliverables in coordination with PMO to ensure timely and successful delivery during Project implementation. Work closely with Sales and PMO to ensure Projects be delivered on time, to specification and within budget.- Assist Sales in solution development and proposal delivery to clients and during bids.- Coordinates with the Sales and Pre-Sales during presentations and proposal preparation- Act as the prime during bid preparation and ensure completeness if bid and proposals.- Sets contracts with clients and partners to ensure over-all project scope and deliverables are manage accordingly to such agreement.- Collaborate with Professional Services for the Technical Requirement Specifications of the bid to meet customer expectations and compliance- Handle straightforward problems that occur in everyday work and find a quickest and efficient way to solve such problems or issues that occur during services delivery process.- Complete any tasks that may reasonably be required from time to time. Show less



Logistikus Incorporated

• Philippines
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Facing Supervisor

  • Sep 2020 - Mar 2021

  - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.- Strategizing and monitoring daily activities of customer service operation.- Assisting customer service staff with duties where required.- Training staff in areas of customer service, Company, and Client policies.- Investigating and solving customer service complaints.- Assisting with development and implementation of service policies, and explaining these to staff and customers.- Conducts monthly Business Reviews with Client.- Conducts Process Improvement Plans, and presents solutions to Clients.- Maintaining documentation pertaining to customer service department activities.- Performing additional duties where needed.- Monitors Key Performance Indicators as third-party logistics provider. Show less

• Administrative Assistant

  • Aug 2018 - Sep 2020

  - Responsible for the completion and compliance to regulatory requirements such as business permits, sanitary permit, and other necessary requirements needed in the warehouse facility.- Prepares purchase order based on the requirement of the facility such as office and warehouse supplies.- Coordinates the status of non-stock purchase requisition with the supplier and/or Purchasing group.- Submits reports on the status of purchase requisition for non-stock supplies, and status of project and activities.- Validates billings of all supplier before signature of Site Head and Division Head- Assist Corporate Management team to oversee welfare of personnel in the site and necessary facilities improvement compliant with the company's policies and guidelines.- Assist Corporate Management team in the preparation of memorandum on office and warehouse policies and standards and ensure its implementation to the whole organization.- Assist Corporate Management team to coordinate with security service provider to ensure security and safety standards are maintained inside the company premises.- Coordinate with HR/IT/Finance/Purchasing to relay or resolve issues and concerns of operations and other activities of the facility.- Consolidate and review reports submitted by the warehouse supervisor such as manpower headcount, man hour cost and billings.- Other tasks that may be assigned by immediate superior from time to time. Show less