Mei Kuan Chee
Manager, Customer Success at TRG Screen- Claim this Profile
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Chinese (Simplified) Professional working proficiency
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English Professional working proficiency
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Malay Professional working proficiency
Topline Score
Bio
Credentials
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(SOA) Exam FM
Society of ActuariesNov, 2011- Oct, 2024 -
(SOA) Exam Probability
Society of ActuariesJan, 2011- Oct, 2024 -
(FISD) Financial Information Associate certification
Financial Information Associate
Experience
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TRG Screen
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Manager, Customer Success
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Apr 2022 - Present
- Manage a portfolio of clients in APAC, UAE, and South Africa, ensuring their market data inventory product needs are met and delivering tailored solutions that meet their unique business requirements.- Lead a small team of customer success managers in Singapore to deliver customer experiences and drive business growth.- Build and maintain strong relationships with key stakeholders, including C-level executives, decision-makers, and end-users, to identify and mitigate potential risks and challenges.- Develop and execute customer success strategies, including onboarding, training, and support, to drive optimal customer satisfaction and retention.- Collaborate with cross-functional teams, including sales, product, and engineering, to drive customer success and identify growth opportunities.- Leverage deep market data knowledge and industry experience to deliver insights, best practices and recommendations to clients and internal stakeholders. Show less
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Product Consultant
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Sep 2017 - May 2022
- Advising clients on the proper use and the implementation of INFOmatch- Performing primary service delivery responsibilities for clients- Performing managed service delivery responsibilities for clients
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Standard Chartered Bank
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United Kingdom
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Banking
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700 & Above Employee
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Market Data Team Lead
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May 2016 - Aug 2017
• Manage market data inventory system, INFOmatch• Manage the reporting requirements and declare the usage to external exchanges and vendors• Prepare the monthly cost reports/ ad hoc report to the management team• Participate in market data cost control and cost avoidance strategies• Help achieve reduction in market data vendor count through consolidation analysis resulting in cost savings• Oversee all BAU tasks to ensure there is no break in services or processes• Monitor license usage to make sure licenses are being used and used in accordance to the contracts’ policies.• Review new projects for the team, delegate and assign tasks to staff with scheduled periodic updates and liaise with relevant stakeholders for timely updates• Participate in hiring of new resources• Manage the team, which includes developing training and development programs for staff, reviewing and rating staff performance, and resolving any people-related issues Show less
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Market Data Analyst
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Oct 2013 - Apr 2016
• Manage Accruals for market data expense globally • Generate MIS reporting and facilitate MIS requests from finance teams• Manage the reporting requirements and declare the usage to external exchanges and vendors• Participate in market data cost control and cost avoidance strategies• Lead contract negotiations efforts and contract renewals• Liaise with vendors to procure market data products, such as Bloomberg, EIKON, Factset, T1.com, Markit, Dealogic, etc• Reconcile invoices against the market data inventory database, prepare and submit for invoice approvals• Manage market data control systems and inventory systems, e.g. DACS, Bloomberg Portal, Informatch Show less
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Education
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2010 - 2013
Universiti Tunku Abdul Rahman (UTAR)
Bachelor's degree, Actuarial Science
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