Experience

FANCL

• Hong Kong
• Retail
• 1 - 100 Employee

• Senior Trainer

  • Feb 2017 - Present

  Leading the field team in Training on all product knowledge, selling skills & customer services, all new hired orientation Training, development of all Training content, learning & selling tools (Digital & Physical), managing the yearly education plan & budget.



Estee Lauder Cosmetics Pte Ltd

• Field Sales Executive (Bobbi Brown)

  • Dec 2006 - Dec 2016

  Provide support, advice and direction to Studio Managers and Artist teams (33 including 8 studio managers) in all operation matters pertaining to their roles and activities in-store. This includes: • Coaching each door to ensure that the highest of Bobbi Brown service standards is maintained at the point of sale. Coach each Artist team on specific service protocol / CRM protocol /selling behaviors and best practices. • Lead by example via counter coaching – work alongside… Provide support, advice and direction to Studio Managers and Artist teams (33 including 8 studio managers) in all operation matters pertaining to their roles and activities in-store. This includes: • Coaching each door to ensure that the highest of Bobbi Brown service standards is maintained at the point of sale. Coach each Artist team on specific service protocol / CRM protocol /selling behaviors and best practices. • Lead by example via counter coaching – work alongside each Artist team to provide on-going Education (service and selling skills/product knowledge, artistry skills) and reinforcement of key Performance Indicators (KPI). • Review on a monthly basis each Artist’s KPIs – Monthly productivity, Enhance performance and address concerns via in-store coaching. • Conduct quarterly Artist appraisals in conjunction with the Studio Managers. • Orientate all new hires • Monitor and development of newly hired MUA for quick assimilation into the brand DNA and company’s culture • Collaborate with Studio Manager to develop weekly and monthly counter targets (both quantitative and qualitative) and action plans. • Ensure that artistry team is aligned with counter specific goals and brand strategies. • Review Module and Category Mix every quarterly base on POS sell through units with the objective to maintain healthy counter inventory. • Assist the sales manager on Net sales by ensuring purchase orders are received from stores before last order dates. To negotiate with retailers to bring in required purchase orders. Show more Show less