Mehul Patel
Manager, Solution Delivery at Knovos- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Shashi Shekhar Vyas
I have found Mehul as one of the most talented heads to work with. His zeal to learn and deliver was always visible in my tenure with CLS. Haven't directly worked with / under Mehul in the same group, I still found him as someone who was easily available to share his knowledge, talent and experience whenever requested. I take this opportunity to wish him all the success. ' Regards - Shashi
Shashi Shekhar Vyas
I have found Mehul as one of the most talented heads to work with. His zeal to learn and deliver was always visible in my tenure with CLS. Haven't directly worked with / under Mehul in the same group, I still found him as someone who was easily available to share his knowledge, talent and experience whenever requested. I take this opportunity to wish him all the success. ' Regards - Shashi
Shashi Shekhar Vyas
I have found Mehul as one of the most talented heads to work with. His zeal to learn and deliver was always visible in my tenure with CLS. Haven't directly worked with / under Mehul in the same group, I still found him as someone who was easily available to share his knowledge, talent and experience whenever requested. I take this opportunity to wish him all the success. ' Regards - Shashi
Shashi Shekhar Vyas
I have found Mehul as one of the most talented heads to work with. His zeal to learn and deliver was always visible in my tenure with CLS. Haven't directly worked with / under Mehul in the same group, I still found him as someone who was easily available to share his knowledge, talent and experience whenever requested. I take this opportunity to wish him all the success. ' Regards - Shashi
Credentials
-
ITIL® 4 Foundation
AXELOS Global Best PracticeJun, 2021- Nov, 2024 -
DEVELOPING A SECURITY STRATEGY
CybraryMar, 2019- Nov, 2024 -
FUNDAMENTAL CRYPTOGRAPHY
CybraryMar, 2019- Nov, 2024 -
INJECTION FLAWS
CybraryMar, 2019- Nov, 2024 -
MALWARE FUNDAMENTALS
CybraryMar, 2019- Nov, 2024 -
SECURITY MISCONFIGURATIONS
CybraryMar, 2019- Nov, 2024 -
SQL INJECTION
CybraryMar, 2019- Nov, 2024 -
INCIDENT MANAGEMENT
CybraryOct, 2018- Nov, 2024 -
ISMS ISO 27001:2013 Lead Auditor Training Course
Bureau Veritas (Professional Certification)Sep, 2018- Nov, 2024 -
END USER MOBILE DEVICE SECURITY
CybraryAug, 2018- Nov, 2024 -
END USER: NETWORK SECURITY
CybraryAug, 2018- Nov, 2024 -
End User: Social Engineering
CybraryAug, 2018- Nov, 2024 -
PRIVILEGED PASSWORD SECURITY
CybraryAug, 2018- Nov, 2024 -
TCP/IP
CybraryAug, 2018- Nov, 2024
Experience
-
Knovos
-
United States
-
Technology, Information and Internet
-
100 - 200 Employee
-
Manager, Solution Delivery
-
Apr 2016 - Present
- Ensuring Solution delivery to global customers right through presales technical queries, security audits, implementation consultation & support, post implementation technical support and end user training.- Working with a team of L3 engineers on customer’s high priority technical escalations(Level 3) and resolve it.- Handling escalation of L1 engineer, sales and Account Manager escalations from the customers based on the severity.- Conducting Technical and Architectural trainings related to products.- Attending Presales technical calls, Security audits of application, Architectural consultations and client side deployment consultations.- Working closely with client side technical teams for smooth implementation and roll out of applications.- Continually improving customer satisfaction, which includes managing customer surveys, monitoring technical support interactions, and helping train technical support staff.- Working closely with internal teams (BA, Scrum Masters, Product owners) for proper development of client's custom requirement.- Handling a team of 15+ technical support executives of level 2 & 3.- Proactively mentor and develop the performance of team members through coaching, feedback, training & development to meet the needs of the business.- Efficiently leading and mentoring the technical support team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals.- Preparing various reports for analyzing each engineer’s productivity and to measure team’s overall performance.
-
-
Team Lead, Technical Support & QA
-
Feb 2007 - Mar 2016
- Provide guidance to Enterprise and End users with Installation, Configuration & Management of Enterprise Applications.- Open and track technical support tickets through resolution and give summary reports to customers.- Extend End user technical, consultative and configuration support for current applications.- Identifying and correcting problems critical to routine operations.- Combine technical expertise with customer service to work towards resolution.- Validate new product versions and coordinate upgrades at client side for both pre-production and production environments.- Handle team of 15-20 resources responsible for technical support of applications, User acceptance testing, client requirement validation and internal coordination with various teams.-(Started this as fresher and progressed to this level during the span of 9 years)
-
-
Education
-
2019 - 2021
Indira Gandhi National Open University
Master of Business Administration - MBA, Business Administration, Management and Operations -
1999 - 2003
Saurashtra University
Bachelor of Engineering - BE, Information Technology
Community
