Senior Implementation Consultant

• Sep 2021 - Present

Implementation Consultant

• Oct 2019 - Sep 2021

Salesforce Administrator

• Aug 2018 - Oct 2019

ERP Helpdesk Specialist

• Feb 2018 - Aug 2018

NetSuite Super User

• Jun 2015 - Jan 2018

- Translating business requirements in to workable business solutions.- Streamlining and documenting various process flows and creating workflows.- Creating customised saved searches, reports & KPI as per requirements.- Exporting, cleansing and importing data.- Developing action plan for efficient ERP implementation.- Coordinating and guiding other team members to handle data uploading using CSV import within NetSuite.- Handling support cases and closing within stipulated time frames.- Working with professional services team configuring and implementing NetSuite solutions.- Coordinating with NetSuite support on issues that can’t be resolved internally.- Strong understanding and experience of end to end processes like Stock and Inventory, Procure to Pay and/or Order to Cash.- Collaborating across departments such as Finance, Marketing, Operations and Sales to develop effective solutions that result in efficiency gains.

IT Support Technician

• Jan 2014 - Jun 2015

- Providing Level 1 & Level 2 technical support to users on various PC & network issues which included recognition and resolution of issue.- Providing technical support using Windows Server and Active Directory.- Administering repairs, upgrades and completed configuration of PC’s and related peripherals.- Ensuring the performance and availability of hardware and software as it pertains to printers, network and communication systems.- Responding in an efficient and timely manner to escalated telephone queries, emails and face to face requests for support.- IT troubleshooting and providing assistance to users with all MS Office and various critical business applications and adhering to all SLAs.- Implement new technologies including system performance and monitoring tools and data backup technologies.- Planning and undertaking scheduled maintenance upgrades.- Setting up accounts for staff, ensuring that they know how to log in.- Maintaining records of software licences.- Managing stocks of equipment, consumables and other supplies.

Events Coordinator

• Jan 2008 - Dec 2008

• Assist Business Administrator to define organisational goals to develop a new platform to promote public speaking skills. • In association with other team members consulted Principals of major local schools to refine and validate solution approaches to meet developed goals. • Dealt in promotional activities and travelled to schools and colleges for promoting various events. • Managed the record and strength of students on computer for each batch regarding fees, materials given and more on. • Handled online registration processes for students to take I.E.L.T.S. • Coached students for I.E.L.T.S. (International English Language Testing System).