Experience

MTN Irancell

• Iran
• Telecommunications
• 700 & Above Employee

• Big Data Project Coordinator (Vendor: Saei Group)

  • Jul 2023 - Present

• Information Technology Operation Center Supervisor (Vendor: Arya Hamrah Samaneh)

  • Mar 2021 - Jul 2023

  • Maintain and Monitoring of around 300 Internal (within organization) and External (Enterprise and subscriber level) services in Iran’s biggest data operator.• To analyze and prioritize incidents and requests detected or claiming by business and follow up for recovery/fulfillment.• Preparing training manuals and FAQ materials for easy-access end-user guidance.• Documenting processes and maintaining service desk records.• Making recommendations to optimize IT performance and to prevent future problems.• Collaborating with internal departments to ensure that IT needs are met.• Keeping informed of advancements in IT.• Serve as the single point of contact with customers who need technical assistance via communication channels.• Redirect unresolved issues to the next level of support personnel.• Provide or communicate to complete needed information on IT products or services over ITS service portfolio.• Keep record of problems and their resolution and make periodic reports and manage the repetition of issues by asking related stakeholders to share the RCA reports and preventive actions.• Following the communications with business side and try to address business concerns in the shortest possible time within the SLA.• Keep tracking of incident/problem/change trends on a daily basis and make sure the trend is under control and reach to Zero downtime on services and also report to high level management. Show less

• Service Management Center Supervisor (Vendor: HUAWEI)

  • Aug 2018 - Mar 2021

  •Management & Control of Whole MTN Irancell network including Core/Roaming/IP/Transmission/RAN/Microwave/ITS/VAS/Charging at Network Operation Center-T1 Department of MTN-Irancell.•Management & control of whole network changes including all above mentioned products.•Controlling the SLA of incident recoveries.•Contacting Customer Relation team & support them in order to rectify any network issue.•Following up 195 cases which have been caused by any network faults & escalate to related teams & coordinate to complete recovery of incidents.•Testing & analyzing OSS bugs,flaws or required improvements from management side & associate OSS tasks to Network policy & business needs & schedule deadlines for OSS teams to boost the process of software development.•Providing various reports based on analytical procedure of management team to control & estimate the performance of all NOC teams daily & sharing reports & ask related teams for urgent feedback to finalize the process. Show less

• Change Advisory Board Specialist. (Network CAB Management)(Vendor: HUAWEI)

  • May 2017 - Aug 2018

  •Analyzing all network changes including Core/Roaming/IP/Transmission/RAN/Microwave/ITS/VAS/Charging products & so on.•Managing Network CAB Meetings & control all aspects of changes in detail from management and technical point of view with involved technical team leaders from each node in order to control the risks & impacts to reduce any service interruption or user impact to meet business needs.•Analyzing repeated changes & investigate the reason of each time repetition in order to avoid any negligence from teams & stay up to plan from planning team to have less impact on the network.•Announce Network Freeze Plans between all subcontractors & stakeholders & involved projects to focus on the plans & reduce probable conflicts of changes or for security purposes based on High Management decision or organizational policies on specified regions.•Controlling the running Change Requests of all CR initiators & force them to complete their flows on the platform to get new authorization for implementation of new changes & reduce the security concern,Risk & impact of changes. Show less

• FBB(Fixed Broad Band) Engineer (Vendor: HUAWEI)

  • Aug 2016 - May 2017

  •Monitoring of Fixed Broadband technologies including WIMAX & TD-LTE techs.•Creating tickets based on alarm definition checklist & do the Pre-troubleshooting & assign to related teams to arrange on site FLMs & rectify the issues based on priority & defined SLA for each level.•Getting updates from Help Desks regularly for ongoing network issues & try to recover the live issues in minimum time.



Alborz Insurance Company

• Iran
• Insurance
• 100 - 200 Employee

• IT/Network Maintenance support specialist

  • Jul 2014 - Aug 2016

  Controlling whole IT/Network/Electrical facilities and availability and maintaining periodic checkups and audit on infrustructures and service availability Controlling whole IT/Network/Electrical facilities and availability and maintaining periodic checkups and audit on infrustructures and service availability



Tommy Hilfiger

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Shop Manager

  • Apr 2010 - Jul 2014

  -Shop Supervisor -Hiring new salesforce -Training the salesforce -Introducing the products and arrange meetings to make sure about customer satisfaction and sales performance. -Arranging for auctions with respect of ongoing special events and season end auction releases. -Specifying discounts percentages based on highlevel management decision -Shop Supervisor -Hiring new salesforce -Training the salesforce -Introducing the products and arrange meetings to make sure about customer satisfaction and sales performance. -Arranging for auctions with respect of ongoing special events and season end auction releases. -Specifying discounts percentages based on highlevel management decision