Experience

Ando Living

• Hospitality
• 1 - 100 Employee

• Country Operations Manager

  • Oct 2022 - Present



Emaar Turkey

• Türkiye
• Real Estate
• 100 - 200 Employee

• Senior Operations Manager

  • Sep 2017 - Jan 2022

  •Monitoring & Co-ordinate entire operations of Emaar Square and ensuring that they are resolved according to periodical plans, procedures and HSE regulations. •Managing FM related maintenance activities, performance and quality of all the service providers involved in daily operations. •Managing daily Guest Relations, Valet, Shuttle, Taxi operations and coordinating technical, security, cleaning personnel for the improvement of the processes. •Ensure that all activities are completed before Mall opening to achieve corporate standards. •Coordinate with Tenant Relations, Residential and Offices Mgmt to have same quality of services and uplift company customer experience in all areas. •Supporting all functions under Malls, General Manager as necessary. •Reinforcing customer focused approach to operations at all times – and harnessing Guest Satisfaction & Tenant Satisfactions with reliable data creation. •Provide clear leadership for quality and process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams •Identify opportunities for resources and facilities to be shared with gm and implement best practices. •Continually develop and enhance the overall operations to ensure that opportunities and Incremental revenues are maximized and the costs are minimized. •Ensure quality of data is maintained within the filing system enabling accurate guest & tenant information. •Ensure that all written guest feedback concerning overall operations is responded to within 48 hours of receipt. •Ensure that all areas are well maintained and kept to a high standard of cleanliness and good repair. •Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available. •Ensuring daily standards present and maintains at same levels at all areas. •Maintaining tenant inspections to make sure all HSE & Quality standards are met and in line with company standards. Show less



ISG Airport Hotel

• Hotel Operations Manager

  • Jan 2017 - Aug 2017

  Chief of Hotel Operations- Incharge of Housekeeping, Food & Beverage, Front Office, Security- Overall Hotel Budget, Capex & Opex Management- Day to Day Hotel Operations Management- Employee Management- Health & Safety Management- Hotel Cost Management- Online Channel Sales Management

• Director of Rooms

  • Nov 2014 - Jan 2017

  Mgmt of 128 rooms Airport Hotel •Co-ordinate all activities, operations and running of entire room division operations – whilst actively displaying a proactive front of house leadership style.•Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing Guest Satisfaction data is a tool to measure success•Provide clear leadership for quality and Process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams – specifically Six Sigma/Progress•Identify opportunities for resources and facilities to be shared between owner and gm and implement best practices. Additionally maintain regular communication between complexes locations•As a responsible of the Yield & Revenue Mgmt, ensure that reservation patterns, overbooking and yield opportunities are maximized to best effect.•Continually develop and enhance the Rooms Division Incentive Program to ensure that opportunities and Incremental revenues are maximized and the costs minimized.•Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.•Ensure that all written guest feedback concerning overall operations is responded to within 48 hours of receipt.•Ensure that all Front of House & Back of House areas are well maintained and kept to a high standard of cleanliness and good repair•Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available - and encouraging ideas and participation from all team members, through monthly team briefings, daily morning meetings and daily operations meetings•Supply and co-ordinate effective training to enable all front of house staff, housekeeping and engineering to carry out their duties as required. Ensure Training profiles are in place and kept up to date Show less



Rescate Hotel Istanbul Asia

• Istanbul, Turkey

• Front Of House Manager

  • Mar 2013 - Nov 2014

  Rooms Division Mgmt Revenue & Yield Mgmt E-commerce &CRM Mgmt PR Mgmt Forecast , P&L Mgmt Rooms Division Mgmt Revenue & Yield Mgmt E-commerce &CRM Mgmt PR Mgmt Forecast , P&L Mgmt



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Mar 2012 - Jan 2013

  FOM FOM



CONRAD ISTANBUL

• Istanbul, Turkey

• Night Operations Manager

  • Apr 2009 - Mar 2012

  INCHARGE OF NIGHT OPERATIONS OF THE PROPERTY. RESPONSIBLE FROM FO+F&B+SECURITY+B&E+MGMT INCHARGE OF NIGHT OPERATIONS OF THE PROPERTY. RESPONSIBLE FROM FO+F&B+SECURITY+B&E+MGMT



Swissôtel Büyük Efes, İzmir

• Türkiye
• Hospitality
• 100 - 200 Employee

• Front Office Supervisor

  • May 2007 - Dec 2008

  new opening team new opening team



THE WALDORF HILTON - LONDON

• EXECUTIVE FLOOR MGR

  • Jan 2005 - Jan 2007

  Executive Floor Mgmt Executive Floor Mgmt



HARVEY NICHOLS - OXO TOWER

• London, United Kingdom

• FLOOR MGR

  • Mar 2004 - Jan 2005

  Floor Mgmt Floor Mgmt



MASH BREWERY&BAR&BRASSERIE

• London, United Kingdom

• FLOOR AND EVENTS MANAGER

  • Sep 2003 - Mar 2004

  F&E Mgr F&E Mgr



Merit Chrystal Cove Hotel & Resort

• Cyprus,Kyrenia

• Summer Internship

  • May 2002 - Sep 2002

  Internship covering Room Division, F&B and Casino. Internship covering Room Division, F&B and Casino.



Eldorador Club Blue Dreams

• Bodrum - Mugla, Turkey

• Internship

  • May 2001 - Oct 2001

  Internship covering Room Division + F&B Internship covering Room Division + F&B