Experience

ROSE LifeScience Inc.

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Technical Support Analyst

  • Jul 2022 - Present

  1- Monitoring and maintaining computer systems and networks. 2- Participates in discussions, projects, and planning of IT & Security initiatives. 3- Responds to issues associated with IT infrastructure, systems, and production equipment. 4-Communicate with the team and other departments for any IT support related issues. 5-Assist with the technical design and architecture of IT infrastructure. 1- Monitoring and maintaining computer systems and networks. 2- Participates in discussions, projects, and planning of IT & Security initiatives. 3- Responds to issues associated with IT infrastructure, systems, and production equipment. 4-Communicate with the team and other departments for any IT support related issues. 5-Assist with the technical design and architecture of IT infrastructure.



PeopleToGo

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• User Support Technician

  • Jan 2022 - Jun 2022

  1- Peopletogo Company's agent for onsite support: McDonalds, H&M, Canada Post, Lenovo 2- Perform desktop and software installation/upgrades, including staging & imaging 3-Installs, moves, add, changes hardware services on desktops, laptops, tablets 4-Perform 1st support troubleshooting hardware, software, & network related issues for end users 5-Provide break-fix services 1- Peopletogo Company's agent for onsite support: McDonalds, H&M, Canada Post, Lenovo 2- Perform desktop and software installation/upgrades, including staging & imaging 3-Installs, moves, add, changes hardware services on desktops, laptops, tablets 4-Perform 1st support troubleshooting hardware, software, & network related issues for end users 5-Provide break-fix services



Allstate Insurance: Sina Djalili

• United States
• Insurance

• Assistant Network Administrator

  • Mar 2012 - Aug 2021

  1-Create and maintain user accounts for domain/network access, email and other services 2-Install and support services such as: Active Directory, DHCP, DNS 3-Software installation both on server and client workstations windows. 4-Experience in supporting and maintenance VMware ESX6.5 5-Manage SCCM administration and policy procedures. 6-Manage and support firewall such as FortiGate & Mikrotik. 7-Support Cisco Catalyst 2960-X Series Switches in local network. 1-Create and maintain user accounts for domain/network access, email and other services 2-Install and support services such as: Active Directory, DHCP, DNS 3-Software installation both on server and client workstations windows. 4-Experience in supporting and maintenance VMware ESX6.5 5-Manage SCCM administration and policy procedures. 6-Manage and support firewall such as FortiGate & Mikrotik. 7-Support Cisco Catalyst 2960-X Series Switches in local network.



Karaj Municipality شهرداری کرج

• Iran
• Government Administration
• 1 - 100 Employee

• Computer Technician

  • Sep 2010 - Feb 2012

  1-Install, configure, and upgrade Servers & PCs. 2-Back up and maintaining Microsoft SQL Server 2008. 3-Manage and support Microsoft ISA Server 2006. 4-Resolving network and connectivity issues such as wireless network. 5-Handling security with windows update and Antivirus update. 6-Identifying and troubleshooting problems. 7-Maintaining hardware and software. 8-Managing workstations for new user. 1-Install, configure, and upgrade Servers & PCs. 2-Back up and maintaining Microsoft SQL Server 2008. 3-Manage and support Microsoft ISA Server 2006. 4-Resolving network and connectivity issues such as wireless network. 5-Handling security with windows update and Antivirus update. 6-Identifying and troubleshooting problems. 7-Maintaining hardware and software. 8-Managing workstations for new user.



Marlic

• Belgium
• Legal Services
• 1 - 100 Employee

• Help Desk Support Specialist

  • Aug 2007 - Jul 2010

  1-Support desktop computers, laptops, printers and scanners. 2-Identifying and troubleshooting problems in windows xp. 3-Providing support in person, over the phone, or via remote-access. 4-Support software deployments and security updates. 5-Investigate, analyses and resolve system problems. 6-Document the problem solving process. 7-Testing and debugging programs. 8-Providing technical support. 9-Coaching end-users 1-Support desktop computers, laptops, printers and scanners. 2-Identifying and troubleshooting problems in windows xp. 3-Providing support in person, over the phone, or via remote-access. 4-Support software deployments and security updates. 5-Investigate, analyses and resolve system problems. 6-Document the problem solving process. 7-Testing and debugging programs. 8-Providing technical support. 9-Coaching end-users