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Credentials

  • Delivery Specialist
    OutSystems
    Aug, 2022
    - Oct, 2024
  • Certified Associate In Project Management - CAPM
    Project Management Institute
  • MTA - Microsoft Technology Associate
    Microsoft

Experience

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Jan 2022 - Present

      Ensure that projects are executed as efficiently as possible to meet customer’s business needs. Particular focus on managing internal delivery of development tasks to ensure the Experieco team manage the fine line between quality execution and internally driven scope creep versus profitable delivery to an already defined customer scope, while also managing change request registers, risk registers and liaising with finance for customer billing / contracts. • Work with the Experieco technical design solution specialists to capture and document the customer’s requirements. • Work with technical leads, solution architects and the COO to plan and map appropriate internal resources to execute on projects. • Contribute to technical proposals, design documents and work statements working with the respective specialists within the business. • QA and/or peer review sign off for technical proposals, design documents, and work statements along with technical specialists. Look for risk management and factors that could impact speed, cost and/or quality. • Work with sales, client facing staff and/or clients to communicate project status. • Contribute to company and project stand-ups to communicate issues, challenges, recommended resolutions or general project progress. • Drive project profitability, timeliness execution and quality business outcomes. • Help convert conceptual pieces of work into projects and transfer to other consultants for delivery, including the planning and coordination of necessary resources (working with technical leads). • Lead quality assurance input to projects by liaison with project managers, consultants and the client • Assisting with the planning and coordinating resources to complete projects • Provision of quality assurance input to projects by liaison with project managers, consultants and the client Show less

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Feb 2017 - Dec 2021

      Managing and performing consulting work for Qlik clients to maximize customer satisfaction and division profitability. This covers five key areas: Project Management & delivery, Support, Software Installation and Upgrades, Pre Sales Proof of Concepts, Consulting and Process Development. • Deliver projects as required by the business to meet the strategic goals of the organization. Support the consulting team with: o Timeliness: Delivery of project within agreed timeframes and budgets o Quality: Use of project methodology and templates o Reporting: Regular status reports and updates o Client Satisfaction: Achieve positive feedback from clients • Using standard operating procedures to standardize project management and promote consistency across projects. Use strategic, business and industry knowledge to drive projects towards profitable outcomes. • Contribute to and participate in the development of internal Technology and Business Planning projects, operating model, policies and procedures, frameworks, methodologies and tools • Participate in the delivery of internal initiatives • Work with the business to gather requirements and deliver • Advance products and solutions • Help to formulate and achieve team goals • Actively facilitate internal and external relationships to ensure the achievement of group / team goals • Develop and implement process improvements and institute best practice ensuring quality criteria / policies / procedures Facilitates communication across business functions • Demonstrate use of standard operating procedures • Ensure that projects undertaken comply with standard business procedures • Support helpdesk management and lead • Technical delivery work (e.g. Client upgrades, installations and etc) • Coordinating and running events and workshops • Identifying opportunities for continual improvement Show less

    • United States
    • Design
    • 1 - 100 Employee
    • Project Coordinator
      • Oct 2016 - Feb 2017

      • Reviewing and continually improving processes. • Monitoring project times, costs and quality, and taking action as required. • Co-ordinating and attending meetings with clients. • Preparing project plans • Co-ordinating the team and sub contractors • Keeping clients and the team informed of project status. • Reviewing and continually improving processes. • Monitoring project times, costs and quality, and taking action as required. • Co-ordinating and attending meetings with clients. • Preparing project plans • Co-ordinating the team and sub contractors • Keeping clients and the team informed of project status.

    • United Kingdom
    • Individual and Family Services
    • IT Consultant
      • Jan 2013 - Oct 2016

      Analyze systems specification needs and requirements via liaising with staff in order to define, purchase, implement, monitor and maintain new systems and solutions for the company. Analyze systems specification needs and requirements via liaising with staff in order to define, purchase, implement, monitor and maintain new systems and solutions for the company.

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Technician
      • May 2015 - Aug 2016

      Provide delivery, deployment, relocation and retirement of IT systems for clients which include Air New Zealand, ASB, Fonterra and many more. Provide delivery, deployment, relocation and retirement of IT systems for clients which include Air New Zealand, ASB, Fonterra and many more.

Education

  • Auckland University of Technology
    Bachelor of Business, Business Information Systems
    2011 - 2016

Community

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