Experience

La Compagnie des Desserts

• France
• Food Production
• 100 - 200 Employee

• Director of Operations & Logistics, North America

  • Oct 2022 - Present

  • Direct all aspects of production operations with full oversight for employees in the Operations and Sales departments. • Analyze operations and production components to ensure optimization. • Collaborate with financial teams and accountants to study operational expenses, revenues and cash flow. • Meet with executive management and board members to conduct presentations on operational strategies and enhancement projects. • Ensure compliance with all government authorities including OSHA safety standards, fire codes and plant EPA guidelines. • Develop strategies to enhance operational workflow and enhance delivery of products by modifying and improving logistics. • Streamline policies and procedures to cut down on waste, reduce expenses and improve operational production. • Handle escalated problems and develop quick resolution to ensure on time production. • Recruit, hire and train employees including performance appraisals, recommended promotions and recognition. • Identifying, validating and executing growth opportunities of new services, products and supply channels • Monitoring and carrying out service levels to ensure client satisfaction • Participating in the development plans and proposal tactics • Reviewing monthly, quarterly, and annual performance to identify improvement opportunities and implement new strategies • Capturing and recording service failures and implementing new improvement processes • Assisting the company in designing, creating and implemented leading edge transportation as well as warehousing solutions • Establishing and maintaining adherence to customer and internal KPI Show less



Enthusiast Auto Holdings

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• BMW Product Development Project Manager - ECS Tuning & Turner Motorsport

  • Oct 2020 - Oct 2022

  . Over 150 products released during my tenure. . Determined specifications of new product concepts in collaboration with product and engineering teams while considering the needs and wants of the enthusiast community. . Partner closely with the R&D, Sourcing, Product, and Marketing teams to turn the product roadmap into sellable inventory at or under both time-to-market goals and project budgets. . Defined a clear ROI for each product line or product that is being considered for development. . Drive sales, gross profit dollar, and margin rate for house brands to meet or exceed specified budgets. . Maintained house brand product lines in terms of merchandising, inventory, and competitive pricing/positioning. . Partner with Marketing team to build and maintain an ongoing marketing calendar to ensure that house brand products are promoted regularly and creatively via our websites, email, paid search, SEO, social and other means. . Assisted in finding influencers, reputable garages and establish long-term relationships that can be utilized to promote new and upcoming products. Show less



La Compagnie des Desserts

• France
• Food Production
• 100 - 200 Employee

• Senior Outside Sales Representative

  • Jun 2019 - Oct 2020

  . Prospected hospitality market and opened new accounts (60 new clients as of 03/2020). . Increased average sales with new and existing customers. . Enforced business conditions and negotiated terms. . Took care of company's image on the field. . Facilitated release of territory-specific business plans, contributing to 15% increase in revenue. . Leveraged knowledge of current market dynamics to solve customer problems. . Increased client retention by 19% . Developed proposals for current and prospective customers, resulting in a 83% success rate. Show less



Bagatelle NYC

• United States
• Restaurants
• 1 - 100 Employee

• Waiter

  • May 2018 - Sep 2019

  •Provided celebrities and guests with an exceptional dining experience and quality service. •Focused on selling premium champagne •Kept guests entertained by doing various shows throughout service while maintaining overall guest satisfaction. •Upsold signature dishes and specials •Provided celebrities and guests with an exceptional dining experience and quality service. •Focused on selling premium champagne •Kept guests entertained by doing various shows throughout service while maintaining overall guest satisfaction. •Upsold signature dishes and specials



MEGU Restaurants

• Restaurants
• 1 - 100 Employee

• Captain

  • Jul 2016 - Jul 2018

  •Trained new waiter and waitress on customer service expectations, safety procedures, proper food handling, and restaurant protocols. •Helped customers with their inquiries and resolved issues promptly. •Effectively communicated with all staffs regarding new protocols. •Acted as manager on duty during shifts as needed, included opening and closing duties, checking in and out servers per shift, and accurate cash drops. •Trained new waiter and waitress on customer service expectations, safety procedures, proper food handling, and restaurant protocols. •Helped customers with their inquiries and resolved issues promptly. •Effectively communicated with all staffs regarding new protocols. •Acted as manager on duty during shifts as needed, included opening and closing duties, checking in and out servers per shift, and accurate cash drops.



La Fermière

• France
• Food Production
• 1 - 100 Employee

• Retail Sales Merchandiser/ Brand Ambassador

  • Jan 2018 - Jun 2018

  •Stocked merchandise to maintain inventory. •Worked with store owners/managers to increase product distribution. •Checked merchandise for out of date products. •Maintained store presentation standards. •Traveled to various stores to perform demos. •Interacted with the public in encounters with customers of stores to discuss likes and dislikes with regards to our products and improve customer engagement in order to provide the best service possible. •Introduced new products and facilitated positive relationships between customers and brand. •Self Starter who worked autonomously to get the job done without constant direct supervision. Show less



ALTIOS International

• France
• International Trade and Development
• 100 - 200 Employee

• Junior Project Manager

  • Sep 2013 - Sep 2014

  •Responsible for assisting Senior Project Manager and managing small to medium size implementation projects from start to finish. •Produced high quality ad hoc reports, legal forms as requested by clients as well as executives. •Assisted Director in developing and updating the organizational business plans. •Met daily, weekly, monthly and quarterly goals for entire tenure as the Jr. Project Manager position. •Responsible for assisting Senior Project Manager and managing small to medium size implementation projects from start to finish. •Produced high quality ad hoc reports, legal forms as requested by clients as well as executives. •Assisted Director in developing and updating the organizational business plans. •Met daily, weekly, monthly and quarterly goals for entire tenure as the Jr. Project Manager position.



Consulate of France in New York

• France
• Government Administration
• 1 - 100 Employee

• Visa Officer- Service des Visas

  • Jan 2012 - Dec 2013

  • Interviewed applicants to determine eligibility for EU visas. • Assessed applications for migration and/or temporary entry to France in accordance with EU immigration law and policy. • Effectively managed own and team’s caseloads under time pressures and within resource constraints. • Undertook case-related investigation, including site visits. Prepare clear and logical reports of such. • Interviewed applicants to determine eligibility for EU visas. • Assessed applications for migration and/or temporary entry to France in accordance with EU immigration law and policy. • Effectively managed own and team’s caseloads under time pressures and within resource constraints. • Undertook case-related investigation, including site visits. Prepare clear and logical reports of such.



United Nations

• International Affairs
• 700 & Above Employee

• Group Tour Leader

  • Dec 2010 - Sep 2012

  • Groups ranged from 10 to 30 visitors; Conducted educational activities for school children. • Monitored visitors' activities to ensure compliance with UNHQ, Acoustic Guide tour regulations and safety practices. • Researched various topics, including site history, environmental conditions, and current related news related to the UN, provided appropriate and up-to-date commentary. • Spoke foreign languages to communicate with foreign visitors. • Groups ranged from 10 to 30 visitors; Conducted educational activities for school children. • Monitored visitors' activities to ensure compliance with UNHQ, Acoustic Guide tour regulations and safety practices. • Researched various topics, including site history, environmental conditions, and current related news related to the UN, provided appropriate and up-to-date commentary. • Spoke foreign languages to communicate with foreign visitors.



United Nations

• International Affairs
• 700 & Above Employee

• Intern at Department of Public Information and NGO's

  • 2009 - 2010

  • Assisted Dr. Elaine Valdov for the Youth Assembly in 2010 • Volunteered for UNESCO intercultural programs • Assisted Dr. Elaine Valdov for the Youth Assembly in 2010 • Volunteered for UNESCO intercultural programs