Mehak Chachra

Merchant Care Specialist at ShipBob, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
New Delhi, Delhi, India, IN
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency

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Credentials

  • Supply Chain Logistics
    Coursera
    Aug, 2022
    - Nov, 2024
  • Advanced Excel Training
    Internshala
    Oct, 2020
    - Nov, 2024

Experience

  • ShipBob
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Merchant Care Specialist
      • Oct 2021 - Present

      ➢ Handling e-mails of merchants and managing their concerns with the objective of developing and maintaining strong merchant relations.➢ Responding to inquiries by identifying and assessing merchant’s concern, gathering & researching information, and using creative problem solving as well as solution-oriented approach to handle merchant’s issues.➢ Documenting merchant’s queries and escalating urgent issues timely, keeping positive merchant experience at the centre of all discussions➢ Identifying and sharing merchant’s concerns that can help improve the overall merchant experience➢ Adhering to the Quality process and aligned with ensuring the highest level of merchant experience while handling transactions.

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Virtual Customer Support Associate
      • Jun 2021 - Sep 2021

      • Handling Inbound/Outbound Calls, Chats and Emails of customers.• Managing customer concerns with the objective of maintaining positive customer relations• Responding to inquiries by identifying and assessing customer’s concerns, gathering and researchinginformation, and verifying customer’s understanding of information and answer to achieve satisfaction.• Documenting customer interactions when necessary, compiling documents and forwarding the informationto the concerned teams.

  • Social Notebook Digital Marketing Agency
    • Social Media Marketing Intern
      • Jan 2021 - Mar 2021

      Managing and creating content for the clients of the company. I have experience in managing and creating content for Instagram, Facebook, LinkedIn and Twitter. Increasing engagement is a major part of my roles and responsibilities at Social Notebook. Managing and creating content for the clients of the company. I have experience in managing and creating content for Instagram, Facebook, LinkedIn and Twitter. Increasing engagement is a major part of my roles and responsibilities at Social Notebook.

  • Destigma
    • India
    • Mental Health Care
    • 1 - 100 Employee
    • Content Writer
      • Jan 2021 - Feb 2021

      Writing blogs for Destigma, a youth-run NGO started in 2020. It aims to aid individuals facing emotional and psychological problems. We hope to help people experiencing mental health issues. Writing blogs for Destigma, a youth-run NGO started in 2020. It aims to aid individuals facing emotional and psychological problems. We hope to help people experiencing mental health issues.

  • Spade™ Events
    • India
    • Events Services
    • 1 - 100 Employee
    • Digital Marketing Intern
      • Nov 2020 - Jan 2021

      Created content for various Social Media Platforms. Helped SPADE EMS in creating Marketing Strategies that would help to increase the company’s reach. Created content for various Social Media Platforms. Helped SPADE EMS in creating Marketing Strategies that would help to increase the company’s reach.

Education

  • St. Stephen's College, Delhi
    Certificate in Spanish Language, Spanish Language
    2020 - 2021
  • Janki Devi Memorial College
    Bachelor's degree, English Literature
    2017 - 2020

Community

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