Performance Content Consultant

• Nov 2021 - Present

team member

• Jun 2020 - Jan 2022

Here I work in the service department and the leisure department as an on-floor team member. I have had to learn many different disciplines from both departments in a small amount of time, including niche product knowledge, register operations and day to day stock management. By working with a team of over 100 people I have developed my interpersonal skills. I have also developed customer service skills while working with shoppers to help find them the right products. Here I work in the service department and the leisure department as an on-floor team member. I have had to learn many different disciplines from both departments in a small amount of time, including niche product knowledge, register operations and day to day stock management. By working with a team of over 100 people I have developed my interpersonal skills. I have also developed customer service skills while working with shoppers to help find them the right products.

sales

• Apr 2018 - Apr 2021

At this job I have built strong interpersonal connections with my team, making day to day operations seamless and productive. My customer service expertise has also developed as I learnt how to build rapport with customers and upsell in a short transaction. Constant merchandising of products and cleaning are also skills which I have developed here as I do them on a day to day basis. By helping to de-escalate situations with customers I have also learnt how to manage disgruntled shoppers. At this job I have built strong interpersonal connections with my team, making day to day operations seamless and productive. My customer service expertise has also developed as I learnt how to build rapport with customers and upsell in a short transaction. Constant merchandising of products and cleaning are also skills which I have developed here as I do them on a day to day basis. By helping to de-escalate situations with customers I have also learnt how to manage disgruntled shoppers.

Salesperson

• Oct 2019 - Jun 2020

In this fast-paced and competitive environment, I became a top salesperson, with one of the highest added value rates and making among the most sales of the Christmas retail period. Working in sales has dramatically bettered my social skills, getting to know customers well enough to know what and how to sell to them in an accelerated environment. I also had to develop in-depth product knowledge in a short amount of time coming into the Christmas period. In this fast-paced and competitive environment, I became a top salesperson, with one of the highest added value rates and making among the most sales of the Christmas retail period. Working in sales has dramatically bettered my social skills, getting to know customers well enough to know what and how to sell to them in an accelerated environment. I also had to develop in-depth product knowledge in a short amount of time coming into the Christmas period.

Writer and Interviewer

• Jun 2018 - May 2019

At this music network developed my writing and editing skills, as well as my researching and interviewing skills. I reviewed albums and live shows, using my writing skills to engage audiences. Using research and communication skills I have also planned and conducted interviews with artists such as the Kooks, Boy and Bear and Alec Benjamin. This job also taught me important lessons in planning and communication as I would have to plan writing, editing and releasing work via WordPress around my studies and other job at the time. Show less

Interviewer

• Sep 2018 - Apr 2019

writing and asking questions to musical artists then writing, editing and publishing the transcript.

Waitress

• Jan 2016 - Jun 2018