Experience

M-Brain Group

• Finland
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Consultant

  • Nov 2021 - Present

  - Design, produce, manage, and present multiple ad-hoc research requests and qualitative, quantitative, and strategic advisory projects for clients in a variety of industries, including QSR and foodservice, technology, e-commerce, financial services, and retail- Lead regular meetings and communication touch points with internal and external cross-functional teams in Canada, U.S., Germany, U.K., and China, while overseeing team deliverables- Onboard and train junior members of the research and analysis team on key skills and techniques- Wellness Coordinator: Create and maintain a culture of wellbeing in the M-Brain Americas office by coordinating and executing educational content and various initiatives relating to physical and mental health and wellness Show less

• Consultant

  • May 2021 - Nov 2021

  - Produced the following deliverables: market sizing, macroeconomic analysis, market opportunity analysis, competitive benchmarking, competitive messaging, and usability testing- Managed small teams in content service management and secondary research and analysis- Industry exposure: foodservice, quick service, consumer retail, SaaS, UX, financial services

• Research Consultant

  • Sep 2019 - May 2021

  - Executed and presented highly customized strategic deliverables for senior executives at international Fortune 500 companies- Identified emerging trends, KPIs, gaps and opportunities in the clients’ competitive environment and provided clients with actionable insights short-and long-term recommendations

• Research Analyst

  • Jan 2017 - Sep 2019

  - Produced primary and secondary research reports to support strategic analysis and advisory on an ad-hoc basis- Conducted continuous media monitoring for Fortune 500 international corporate clients



Innate Wellness

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Clinic Administrator

  • Sep 2019 - Jul 2022

  - Delivered an outstanding patient experience, including managing appointments, using wellness platforms, selling clinic products and services, and advising on various client asks resulting in strong client retention - Collaborated with clinic owners and practitioners to provide administration support, as well as facilitate naturopathic and other programs, ensuring adherence to healing protocols. - Scheduled, promote and set up educational wellness events (pre-COVID-19) - Delivered an outstanding patient experience, including managing appointments, using wellness platforms, selling clinic products and services, and advising on various client asks resulting in strong client retention - Collaborated with clinic owners and practitioners to provide administration support, as well as facilitate naturopathic and other programs, ensuring adherence to healing protocols. - Scheduled, promote and set up educational wellness events (pre-COVID-19)



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative/Secure Desk Operator

  • Sep 2015 - Jan 2017

  - Enthusiastically created a legendary customer experience at every interaction - Ensured customer problems are handled appropriately while contributing to a positive working environment - Promoted the achievement of branch objectives by meeting and exceeding individual sales & referral goals - Understood and met the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members - Responsible for opening and closing the branch, following bank procedures with due diligence Show less



Sobeys

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative/Courtesy Clerk

  • Sep 2013 - Aug 2015

  - Established and maintained a professional environment, ensuring the best possible experience for customers - Attended to customer needs, questions and complaints face-to-face or by phone and ensured 100% satisfaction - Verified compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, price overrides, gift certificates and any other transactions) - Effectively communicated issues to store management - Assisted cashiers and trained new courtesy clerks and sales associates Show less



Private Tutor

• Mathematics Tutor

  • Sep 2011 - Apr 2013

  - Tutored high school and university students in various areas of mathematics such as algebra, functions, calculus and statistics - Provided students with a significant improvement of their understanding of the subject - Encouraged students to become excited about learning due to a genuine interest and enthusiasm for education - Tutored high school and university students in various areas of mathematics such as algebra, functions, calculus and statistics - Provided students with a significant improvement of their understanding of the subject - Encouraged students to become excited about learning due to a genuine interest and enthusiasm for education



Roots

• Canada
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Sep 2012 - Feb 2013

  - Provided the ultimate shopping experience by resolving most customer issues or complaints effectively at store level in a timely and positive manner - Performed register and merchandising tasks, such as receiving shipment, replenishment, price markdowns, and maintains fitting rooms - Embraced the Roots culture, values, beliefs and lifestyle - Was a team player and contributed to the store’s success - Provided the ultimate shopping experience by resolving most customer issues or complaints effectively at store level in a timely and positive manner - Performed register and merchandising tasks, such as receiving shipment, replenishment, price markdowns, and maintains fitting rooms - Embraced the Roots culture, values, beliefs and lifestyle - Was a team player and contributed to the store’s success