Experience

Oven Arts Baking Co.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• VP, Business Development & Marketing Analysis at Oven Art LLC

  • Aug 2016 - Present



Chris's Cookies

• United States
• Food and Beverage Manufacturing

• Senior Manager, Business Development and Marketing at Food & Beverage Inc.

  • Jul 2009 - Jul 2016



Thunderbird School of Global Management

• United States
• Higher Education
• 300 - 400 Employee

• MBA in Global Marketing

  • Aug 2007 - May 2009



Aditya Birla Fashion and Retail Ltd - Pantaloons

• India
• Retail
• 700 & Above Employee

• Marketing & Customer Strategy Intern

  • May 2008 - Aug 2008

  Created brand key and assisted in building marketing strategy for a loyalty program intended to be launched as the largest program in the country and likely to be worth $250M in the first year of operation Constructed design brief and was one of the interface points for loyalty program Conducted sample market survey to understand consumers’ perceptions of loyalty programs Created presentation for senior management to gain executive sponsorship for loyalty program Drafted design brief for public-private project to convert one mile stretch of ocean front public space into tourist attraction Analyzed research data collected to understand buying behavior and consumers’ preferences between value and lifestyle brands



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Service Quality Analyst

  • Jul 2005 - Jul 2006

  Worked at "ABN AMRO Bank", in Dubai (UAE) Successful change agent who identified issues and collaborated with business unit leaders to redefine processes and improve customer service thereby enhancing the brand image of the organization Sold ideas to restructure service models to business heads overcoming resistance to change and developed several metrics to monitor performance of the various business units Gathered data and conducted root cause analysis of Key Service Indicator (KSI) performance of business units increasing benchmarks from 40% to 90% within 3 months Facilitated service excellence by conducting customer surveys and recommending improvements such as ensuring that at least 90% of all customers receive service within five minutes, thereby establishing tangible targets Utilized Instant Awards as an employee engagement tool for the instant recognition of individual or team behavior to deliver excellence in customer service



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Analyst

  • Feb 2004 - Oct 2004

  Worked at "JP Morgan Chase Services India Pvt. Ltd", in Mumbai (India) Worked closely with agent banks in various European countries to reconcile Asset holdings; part of team that ensured successful migration of process from UK to India; conducted training sessions on the same Was among the first to implement the weekly reconciling cycle, thereby finishing ahead of schedule in half the planned time Worked at "JP Morgan Chase Services India Pvt. Ltd", in Mumbai (India) Worked closely with agent banks in various European countries to reconcile Asset holdings; part of team that ensured successful migration of process from UK to India; conducted training sessions on the same Was among the first to implement the weekly reconciling cycle, thereby finishing ahead of schedule in half the planned time



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Officer

  • Aug 2001 - Feb 2004

  Worked at "HDFC Bank", in Mumbai (India) Coordinated between branches and various departments to action customer complaints within a turnaround time of 24hrs Championed automation process to reduce documentation errors, thereby enhancing account opening process at branch level Worked at "HDFC Bank", in Mumbai (India) Coordinated between branches and various departments to action customer complaints within a turnaround time of 24hrs Championed automation process to reduce documentation errors, thereby enhancing account opening process at branch level