Recruitment Executive

• Feb 2022 - Present

Customer Relationship Management Specialist , Customer Support Executive

• Dec 2017 - Jan 2021

My Work Consist Of: • Advises present or prospective customers by answering incoming calls on a rotating basis.• Influences customers to buy or retain the Books by following a prepared script to give product reference information.• Taking Orders of the books as per target & Regular Follow-up of payment from the vendors.• Maintains database by entering, verifying, and backing up data.• To be responsible for tracking the progress of order, follow up activities and update Customer Relationship management system.• To perform general office duties, including answering telephone and website enquiries(chat box as well as mail) • Contributes to team effort by accomplishing related results as needed.• To manage Cloudtail orders, payment and stock.• To prepare database of company’s sales & payment and provide it to CRM team.• To provide marketing strategies for company’s growth.