Experience

Momentum Energy

• Australia
• Utilities
• 200 - 300 Employee

• Credit

  • Jun 2021 - Present



NAB

• Australia
• Banking
• 700 & Above Employee

• Credit Controller

  • Dec 2017 - Present

  - Maintain quality communication with NAB customers who is undergoing financial hardship on an everyday basis. - Applied customer retention strategies for at risk accounts - Negotiation of various payments directly with concerned parties - Meeting collections, follow through, call quality and compliance targets - Reporting directly to leaders regarding performance and skill development progress - Ensuring solutions for bank customers using credit cards, personal loans and home loans. - General call centre technical troubleshooting - Liaising with various stakeholders, analytic, IT, account managers as needed - Negotiate mutually beneficial financial outcomes for both our customers and management, whilst considering the special financial needs of the customers. - Managing the customers through the collections processes from initial contact to the issuance of enforcement action. - Met Key Performance Indicators (KPI’s) such as dollars collected and customers’ needs met. - Rendering product information on different types of products such as Home loans, Credit cards, Personal loans and other banking products. - Clearing doubts with customers in regards to their myth and helping them to deepening their relationship with the bank. - Discussing their accounts with internal stakeholders whenever required for more detailed investigation of their financial matters. Show less



Dun & Bradstreet

• United States
• Information Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2017 - Dec 2017

  - Displaying passion on all the calls and advising for the right thing to the customers. - Assuring all the call quality standards in place as per management’s advice. - Negotiating and managing difficult customers in their financial arrangements. - Clarifying bills and payments on overdue amounts for their gas and electricity bills. - Building rapport whilst advising them about their payment plans, in order to achieve mutual outcomes for my processes. - Assisting my team with portfolio management of difficult and challenging customers given by my team leader. - Successfully executing different sales campaign for British Oxygen Company in my team. - Successfully executing momentum special campaigns for new gas and electricity customers. - Explaining various gas and electricity campaigns to customers on phone. Covering topics like discounts on joining and seeking feedback from old and new customers. Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jul 2016 - Jun 2017

  - Console and EFT terminal operations - Meet and greet customers - Provide frontline customer service to customers from all walks of life - Use excellent maths skills to count, handle and process cash - Console and EFT terminal operations - Meet and greet customers - Provide frontline customer service to customers from all walks of life - Use excellent maths skills to count, handle and process cash



Various Companies

• United States
• 700 & Above Employee

• Teacher

  • Nov 2015 - Apr 2016

  - Teach students from diverse backgrounds in the field of science, especially Biology - Prepare lesson plans and resources as per faculty's curriculum - Attend meetings to coordinate all duties and responsibilities - Keep up to date with latest industry news to support student learning - Attend to the needs of individual students to support their development - Marking of student work- projects, assignments, tests and exams - Attend meeting with parents and care givers to discuss student progress - Maintain integrity in all files and back office administrative duties Show less