Client Success Manager

• Dec 2020 - Present

Account Manager

• Feb 2015 - May 2016

Promoting and demonstrating the value of Propel’s products and services to existing top tier Propel customersPartnering with cross-functional teams internally within Propel to deliver exceptional customer service to drive retention and growthWork closely with Operations and Sales Management to identify areas of improvement related to the overall Propel customer experience with the goal of being considered best in classPrimary point of contact for clients as the subject matter expert for all Propel products as well as complete understanding of all internal processes and proceduresHelp drive up-sells and cross sells with existing clientsMust be able to manage multiple accounts and tasks at onceRegular monitoring of accounts designated with “key account” status and scheduling bi-monthly check ins with accountsAssess, escalate, or resolve issues in a timely and effective mannerDrives results through retention and growth: on-boarding calls, ongoing checkpoints, cross-sell and up-sell, and prep for renewals and renewal meetingsWorks with clients with a consultative approach, excelling at simplifying complex concepts across all digital marketing platformsExcels at explaining and simplifying complex concepts (in-person, by phone, and via email)

Business Development Executive

• Sep 2013 - Apr 2014

Sales/Account Manager - Contract

• May 2013 - Aug 2013

Internet Marketing Consultant

• May 2012 - May 2013

• Effective client interaction/communication to ensure an excellent customer experience.• Building rapport and strong relationships with existing client base to increase retention.• Media expert on all products & their functionality: search engine advertising, display, social media management, search engine optimization.• Ability to explain complex technical concepts to potential and current customers.• Solve technical issues; interface with multiple support organizations withinnetsense to resolve any issues that may arise during the lifetime of a campaign.• Monitor the performance of all advertising campaigns.• Social media management for client accounts.• Content creation and editing for blogs, PR, and social media posts.• Fan and follower acquisition and engagements.• Email marketing campaign creation through Constant Contact.

Raving Fan Manager

• Apr 2011 - Apr 2012

• Main point of contact for 30 Astonish clients and help grow their businesses through various digital marketing strategies, aggressive sales strategies and savvy search strategies.• Communicate clearly and often with clients to discuss different marketing strategies and Internet best practices including but not limited to email marketing, social media, SEM, SEO.• Take on role of a trainer, a project manager, a business partner, a marketing manager, a sales coach, customer service, tech support, and business analyst for each client.• Responsible for training and developing stronger clients (phone skills, sales techniques, customer service, organization, time management, etc…)• Educate and assist clients in using, maintaining and maximizing our proprietary technology.• Create and develop consistent marketing strategies and email campaigns for clients• Responsible for benchmarking progress and overall ROI of each client.

Event Manager

• Apr 2010 - Nov 2011

• Work closely with client to insure all needs are met in regards to event.• Manage staff to insure proper timing of event.• At all times, represent Atomic Catering in highest light.• Quick thinking as any type of issues arise, quick problem resolution. • Work closely with client to insure all needs are met in regards to event.• Manage staff to insure proper timing of event.• At all times, represent Atomic Catering in highest light.• Quick thinking as any type of issues arise, quick problem resolution.

HVAC Financial Solutions Consultant

• May 2009 - Mar 2010

• Consistent cold calling activity at decision making level• Executive level presentations• Building financial and life cycle analyses to quantify value from the customer’s perspective• Proposal generation and presentation • Consistent cold calling activity at decision making level• Executive level presentations• Building financial and life cycle analyses to quantify value from the customer’s perspective• Proposal generation and presentation

Media Sales Consultant

• May 2008 - Dec 2008

• Servicing current clients and expanding current business by understanding clients’ needs and making appropriate, innovative marketing, advertising, and media recommendations.• Strengthen a client’s marketplace presence.• Generating and maintaining new accounts through in-person and telephone cold calling.• Reviewing, managing, and growing existing account base.• Meet publication and online deadlines. • Servicing current clients and expanding current business by understanding clients’ needs and making appropriate, innovative marketing, advertising, and media recommendations.• Strengthen a client’s marketplace presence.• Generating and maintaining new accounts through in-person and telephone cold calling.• Reviewing, managing, and growing existing account base.• Meet publication and online deadlines.

Account Manager

• Aug 2006 - Dec 2006

Account Executive

• Aug 2004 - Jul 2006

• Sold mortgages to clients in 43 states• Dealt with customer from initial call throughout loan process to close• Was awarded quarterly bonus first full quarter at company• Passed several exams to be licensed in specific states• Developed relationships with prospective customers to become preferred lender even when price was not preferred• Was given $5000.00 raise after first 4 months for going above and beyond expectations

Senior Account Executive

• Dec 2001 - May 2004

• Developed in depth product knowledge that allowed me to provide bundled communication services to mid-sized businesses• Showed immediate impact by achieving 300% of quota within first month• Promoted from Account Executive to Senior Account Executive after three months• Won first and third quarter company wide contest for top sales executives• Handled all aspects of sales and customer service for new and existing client base• Attained 200% of quota January through March of 2002 selling over 350 basic business lines during this period• Mentored inexperienced sales reps with industry knowledge as well as consultative selling and closing techniques