Senior Product Manager

• Apr 2023 - Present

Medical Network PMO Leader

• Apr 2022 - Apr 2023

Physician Billing Services Leader

• Dec 2020 - Apr 2022

RCM Portfolio Leader

• Jul 2018 - Dec 2020

In this role, I built and led our project management organization (PMO) in the pursuit of optimizing our Revenue Cycle processes. The portfolio carried an estimated value of $22.5M ROI in FY21. I also worked with fellow leaders and project teams to continue developing a scalable PMO within our practice. Leading to the design and implementation of a new program management system utilizing JIRA/Atlassian, along with a reporting suite and benefit realization method; yielding ROI of 2.15… Show more In this role, I built and led our project management organization (PMO) in the pursuit of optimizing our Revenue Cycle processes. The portfolio carried an estimated value of $22.5M ROI in FY21. I also worked with fellow leaders and project teams to continue developing a scalable PMO within our practice. Leading to the design and implementation of a new program management system utilizing JIRA/Atlassian, along with a reporting suite and benefit realization method; yielding ROI of 2.15 over 5 years. I spent my time taking on projects of my own, as well as managing programs, conducting root cause identification, coaching teammates, and providing input on transformational team shifts from a strategic perspective. Some of which included leading RFP activities; contract negotiation, and ongoing vendor management. I also maintained a focus within relevant compliance workstreams; ie MACRA , HIPAA, and HPSA. Show less In this role, I built and led our project management organization (PMO) in the pursuit of optimizing our Revenue Cycle processes. The portfolio carried an estimated value of $22.5M ROI in FY21. I also worked with fellow leaders and project teams to continue developing a scalable PMO within our practice. Leading to the design and implementation of a new program management system utilizing JIRA/Atlassian, along with a reporting suite and benefit realization method; yielding ROI of 2.15… Show more In this role, I built and led our project management organization (PMO) in the pursuit of optimizing our Revenue Cycle processes. The portfolio carried an estimated value of $22.5M ROI in FY21. I also worked with fellow leaders and project teams to continue developing a scalable PMO within our practice. Leading to the design and implementation of a new program management system utilizing JIRA/Atlassian, along with a reporting suite and benefit realization method; yielding ROI of 2.15 over 5 years. I spent my time taking on projects of my own, as well as managing programs, conducting root cause identification, coaching teammates, and providing input on transformational team shifts from a strategic perspective. Some of which included leading RFP activities; contract negotiation, and ongoing vendor management. I also maintained a focus within relevant compliance workstreams; ie MACRA , HIPAA, and HPSA. Show less

Manager of Business Reporting and OnBase Development

• Mar 2016 - Jul 2018

Led a team specialized in informatics using Tableau, Oracle Stack, HTML, and BOBJ; analytics using Tableau; Salesforce; OnBase (ECM) development; and agile project management. Within this role I developed new business by first aligning strategic efforts throughout Enterprise Operations, followed by aligning Operation’s strategic vision among other departments throughout Priority Health. Represented Priority Health as an expert on topics such as program management and project… Show more Led a team specialized in informatics using Tableau, Oracle Stack, HTML, and BOBJ; analytics using Tableau; Salesforce; OnBase (ECM) development; and agile project management. Within this role I developed new business by first aligning strategic efforts throughout Enterprise Operations, followed by aligning Operation’s strategic vision among other departments throughout Priority Health. Represented Priority Health as an expert on topics such as program management and project management at Hyland's Community Live. Designed an analyst performance method to measure productivity, client satisfaction, and effectiveness as a team and as an individual; recognized as best practice by BCG Consulting. Charged with leading RFP review activities, participated in contract negotiation, and ongoing vendor management to assess unstructured or big data opportunities Developed partnerships with both Sales and Operations to better align communication and workload balancing through high volume periods; connecting data between Salesforce, Facets and OnBase to improve open enrollment efficiencies. Introduced the concept of tact time within an analytical framework to forecast productivity during seasonal high-volume periods. Launched an analytics maturity model; in which I engaged and managed clients' perspective to shift towards a proactive analytical outlook. Show less Led a team specialized in informatics using Tableau, Oracle Stack, HTML, and BOBJ; analytics using Tableau; Salesforce; OnBase (ECM) development; and agile project management. Within this role I developed new business by first aligning strategic efforts throughout Enterprise Operations, followed by aligning Operation’s strategic vision among other departments throughout Priority Health. Represented Priority Health as an expert on topics such as program management and project… Show more Led a team specialized in informatics using Tableau, Oracle Stack, HTML, and BOBJ; analytics using Tableau; Salesforce; OnBase (ECM) development; and agile project management. Within this role I developed new business by first aligning strategic efforts throughout Enterprise Operations, followed by aligning Operation’s strategic vision among other departments throughout Priority Health. Represented Priority Health as an expert on topics such as program management and project management at Hyland's Community Live. Designed an analyst performance method to measure productivity, client satisfaction, and effectiveness as a team and as an individual; recognized as best practice by BCG Consulting. Charged with leading RFP review activities, participated in contract negotiation, and ongoing vendor management to assess unstructured or big data opportunities Developed partnerships with both Sales and Operations to better align communication and workload balancing through high volume periods; connecting data between Salesforce, Facets and OnBase to improve open enrollment efficiencies. Introduced the concept of tact time within an analytical framework to forecast productivity during seasonal high-volume periods. Launched an analytics maturity model; in which I engaged and managed clients' perspective to shift towards a proactive analytical outlook. Show less

Project Manager, Clinical Data Analytics

• Dec 2015 - Mar 2016

Worked extensively within the clinical analytics space to provide enterprise wide solutions within the hospital group, medical group, and health insurance business units Managed a Enterprise Clinical Data Analytics Portfolio, estimated ROI value of $2.5-4.5M, utilizing both waterfall and agile project methodologies Projects of Interest: -Data Warehouse Architecture -Telehealth Launch (MedNow) & KPI Design -Medication Therapy Management Analytics -Deployment of Optum… Show more Worked extensively within the clinical analytics space to provide enterprise wide solutions within the hospital group, medical group, and health insurance business units Managed a Enterprise Clinical Data Analytics Portfolio, estimated ROI value of $2.5-4.5M, utilizing both waterfall and agile project methodologies Projects of Interest: -Data Warehouse Architecture -Telehealth Launch (MedNow) & KPI Design -Medication Therapy Management Analytics -Deployment of Optum One Show less Worked extensively within the clinical analytics space to provide enterprise wide solutions within the hospital group, medical group, and health insurance business units Managed a Enterprise Clinical Data Analytics Portfolio, estimated ROI value of $2.5-4.5M, utilizing both waterfall and agile project methodologies Projects of Interest: -Data Warehouse Architecture -Telehealth Launch (MedNow) & KPI Design -Medication Therapy Management Analytics -Deployment of Optum… Show more Worked extensively within the clinical analytics space to provide enterprise wide solutions within the hospital group, medical group, and health insurance business units Managed a Enterprise Clinical Data Analytics Portfolio, estimated ROI value of $2.5-4.5M, utilizing both waterfall and agile project methodologies Projects of Interest: -Data Warehouse Architecture -Telehealth Launch (MedNow) & KPI Design -Medication Therapy Management Analytics -Deployment of Optum One Show less

Associate Project Manager, DWH

• Jan 2015 - Dec 2015

I worked on site with our client, Spectrum and Priority Health, to manage enterprise level technology deployments. I worked on site with our client, Spectrum and Priority Health, to manage enterprise level technology deployments.

Project Coordinator and Analyst, DWH and App Dev

• Jan 2011 - Jan 2015

I was hired after providing consultation services within Information Technologies, where I mainly worked with mobile technology. Additionally, I coordinated and managed the execution of software and hardware solutions and implementations. I was tasked with managing and workload balancing all service desk tickets, via Service Now, that were assigned to our team's queue. I worked with each developer to determine the appropriate skillset to resolve issues in a timely… Show more I was hired after providing consultation services within Information Technologies, where I mainly worked with mobile technology. Additionally, I coordinated and managed the execution of software and hardware solutions and implementations. I was tasked with managing and workload balancing all service desk tickets, via Service Now, that were assigned to our team's queue. I worked with each developer to determine the appropriate skillset to resolve issues in a timely manner. Throughout my time in seat, I managed anywhere from 15 to 30 Information Systems projects at any given time. Projects of Interest: -Launch of Electronic Medical Records System (EMR) -Salesforce Deployment -Hardware Depot Program Creation Show less I was hired after providing consultation services within Information Technologies, where I mainly worked with mobile technology. Additionally, I coordinated and managed the execution of software and hardware solutions and implementations. I was tasked with managing and workload balancing all service desk tickets, via Service Now, that were assigned to our team's queue. I worked with each developer to determine the appropriate skillset to resolve issues in a timely… Show more I was hired after providing consultation services within Information Technologies, where I mainly worked with mobile technology. Additionally, I coordinated and managed the execution of software and hardware solutions and implementations. I was tasked with managing and workload balancing all service desk tickets, via Service Now, that were assigned to our team's queue. I worked with each developer to determine the appropriate skillset to resolve issues in a timely manner. Throughout my time in seat, I managed anywhere from 15 to 30 Information Systems projects at any given time. Projects of Interest: -Launch of Electronic Medical Records System (EMR) -Salesforce Deployment -Hardware Depot Program Creation Show less

Business Analyst Consultant

• Jan 2011 - Aug 2011

I began working with Genesis10 post graduation, where I was trained to function as a Project Manager, Business Analyst and a Quality Assurance Analyst. My first client, who later became my employer, Extendicare brought me onto their team as a Project Coordinator and Analyst. I began working with Genesis10 post graduation, where I was trained to function as a Project Manager, Business Analyst and a Quality Assurance Analyst. My first client, who later became my employer, Extendicare brought me onto their team as a Project Coordinator and Analyst.

Market Intelligence, Intern

• Jan 2010 - May 2010

As an intern, I conducted research for our member companies by developing country and industry reports. In addition, I was also responsible for gathering information to write our monthly newsletter. As an intern, I conducted research for our member companies by developing country and industry reports. In addition, I was also responsible for gathering information to write our monthly newsletter.