Sales Specialist

• Apr 2022 - Present

Sponsorship and Media Product Specialist

• Nov 2019 - Apr 2022

I work closely with all Exhibition Sales Teams to understand and sell all sponsorship, digital and media products, including Virtual Events. My responsibilities include working collaboratively with sales teams to ensure they understand the products and how they can deliver the best experience and value for our customers; communicating effectively with all suppliers to become a subject matter expert in their products; creating, organising and delivering product training programmes; designing marketing resources; confidently handling product queries from Exhibition Teams and customers; and effectively organising all teams product inventories, including pricing. As part of the Commercial Team I align my actions with the company strategy to deliver the best commercial outcomes for the business. It's up to me to ensure the teams are equipped to meet revenue goals. On a regular basis I must be able to confidently step in to troubleshoot, educate, motivate, and coach as necessary to achieve success. Consequently relationship building, establishing rapport and overcoming objections are essential to what I do. Show less

Event Planner

• May 2018 - Sep 2019

I am constantly evolving in a dynamic, fast-paced environment where efficiency, attention to detail and strong-relationships are fundamental to everything I do. Key achievements include:- Winning two out of four quarterly team incentives- Achieved ‘Outstanding’ on my FY18/19 performance appraisal, the highest grading achievable- Evaluated as a Role Model for all company values for the past three years including: working together, excellence, integrity, respect and innovation- Achieved accuracy on all event CAD Floor Plans to within 97%I pride myself on continually bringing fresh ideas and innovations to build the department brand and streamline our processes in a purposeful, efficient way including being a dedicated member of the Efficiencies Committee. I am a trusted advisor confidently providing expert knowledge to customers on all event areas including: operations, food and beverage, event services, security and venue requirements with exemplary response times, ensuring clients feel valued. Challenges arise I am confident in my negotiation and advocacy skills to deliver favourable solutions for our clients and venue. Show less

Exhibitor Services Coordinator

• Sep 2016 - May 2018

This role was a fantastic opportunity to transition into the highly regarded Planning Department. I took to the position with gusto, and within 18 months had achieved proficiency in the key capabilities leading to my promotion as Event Planner. Highlights from my tenure in this role include:- Ran the Exhibitor Services Department for 6 months solo, whilst achieving all KPI’s and department projects within stipulated deadlines- Campaigned successfully to turn the department paperless, optimising efficiencies and response times- Trained several fellow Exhibitor Services Coordinators to competently conduct the role- Exponentially increased department revenue year on year- Worked closely with the Senior Manager - Planning to develop a Close the Gap programme to the next role, which I successfully completed earning my promotion as a result. This programme continues today and has been expanded to other roles within the department.My positive attitude stood me in good stead to deal with the pressure of this role, where information was high volume and short turnaround. I was also involved in the business wide continuous improvement initiative that focused on ensuring we were consistently ‘getting it right the first time’. Show less

Event Sales Executive

• Apr 2015 - Aug 2016

I was responsible for the end-to-end sales and planning of all events. My capabilities included: leading a small team to successfully secure new and repeat business, maintaining positive client relationships from initial contact to event delivery, collaborating with the operational team to ensure a memorable event experience and encourage repeat business. Key result areas included: sales, business development, marketing, event planning, reporting on budgets and KPI’s, clear and effective communication with the operational teams, creating strong relationships with clients, stakeholders, suppliers and venue landlord, competitor analysis, and creation and customisation of event packages. Show less

Sales Enquiry Coordinator

• Nov 2013 - Apr 2015

In this role I was directly responsible for the management and appropriate distribution of all incoming enquires by phone and email nationally. Based at the iconic Melbourne Cricket Ground, my capabilities incorporated business and administration support including the development of event proposals, booking and confirmation documentation, site inspections and offering ad hoc support for various business development projects both large and small.

Assistant Manager

• Feb 2013 - Nov 2013

I was directly accountable for the management of a small team and day to day operation of Glassons, Eastland. My responsibilities included the ongoing coaching of staff members and performance management, to ensure that KPIs were met, and that high levels of customer service are maintained, In addition, my role required me to conduct all facets of in store business administration, including: inventory control, auditing of refunds and staff purchases, staff rostering, daily account reconciliation and the distribution and analysis of store targets. Show less

Stylist and Team Leader

• Aug 2010 - Mar 2013

My core skills included customer service, styling and selling skills, in-depth product knowledge, and the ability to adapt to policies, procedures and training. In addition, I completed my Certificate III in Retail and developed into an effective team leader.

Casual

• 2008 - 2013

Technical Customer Service and Administration

• Sep 2008 - Oct 2010

In this role I was responsible for the end-to-end processing of laybys and in store photography and film development. This specialised role allowed me to improve my communication and negotiation skills, and I was able to hone my ability to deal with customer dissatisfaction. Due to the nature of this role I was required to maintain and monitor all OH&S policy and procedures.

Customer Service Representative

• Nov 2006 - Sep 2008

During my initial time with Kmart I developed my customer service and communication skills while working in a strong team environment.